Orange Mobile Phone contracts.....

[Deleted User]

It's worth pointing out that, as far as I know, Orange impose a "credit limit" on the account.

It's likely that if you have three phones with them, that your credit rating is reasonable, so the limit is likely to be higher.

It is akin to handing your son your credit card and PIN, and telling him that he can spend £30. He's then gone out and spent £500 - whether he looked at the price tag before making that spend is another question.

Ultimately, if he knew how many minutes he had, and how to check them, then I'd make him pay it.

However, if you've given him a contract phone to use without any warning on a minutes limitation, then you may have to consider stumping up yourself.

Either way, Orange aren't going to let you go scot-free, I'm afraid.

diamonds

Orange can recalculate to a higher plan where allowances were included if you stay on the plan for a few months as a compromise.

executive.office@orange.co.uk

Its not like it was a roaming cost Orange will never recoup to compromise with you, worth a try.

grj104

I bought one of TEsco's capped tariffs for my son as he's also got a tendency of going over on his bill. It's better than him being on pay as you go but you can still control the spend. I also moved from Orange and managed to get a much cheaper deal with Tesco for exactly the same thing.

Guys_Dad

If OP applied his logic - about the network applying a cap because son's use was excessive - to Tesco stores, then Tesco would refuse to sell junk food to all the overweight families where I live since they obviously can't self-control their consumption !

That, in turn, would put my grocery bill up to compensate for the loss of income to Tesco. So quite happy to continue with the status quo, thanks.

maz961

Carlm90 wrote: »

Unfortunately that's how they make their money and it's a shameful way to do it.

Orange will let you know that you had the option to manage your account online and monitor the usage through there, which is a good habit to get into.

check out another thread on here and you will see that getting onto your orange account online is a nightmare lately! my bill for my sons phone is four times higher than usual because i havent been able to get into my online account for nearly two months now! keep been given the same old excuses from orange i.e technical difficulties. pretty sure they wouldnt take " technical difficulties" as an excuse for an unpaid bill!!

simax

diamonds wrote: »

Orange can recalculate to a higher plan where allowances were included if you stay on the plan for a few months as a compromise.

[EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL]

Its not like it was a roaming cost Orange will never recoup to compromise with you, worth a try.

You cannot now refer issues straight to the Executive Office, they will refer you back to customer services.

They *may* offer to re-calculate, but are under no obligation to. Also, if you up your talkplan and you are inside the minimum term of the contract, you may not be permitted to lower it again.

My advice is to see if son's GF is on Orange, if so, make it a Magic Number.

robbies_gal

i get online no problem only once in a year has it been down due to technical problems

theres also and orange app u can dopwnload to most phones or ring up 150 and go to the automated service to see how many minutes/text u have left

simax

Carlm90 wrote: »

Unfortunately that's how they make their money and it's a shameful way to do it.

Please explain why?

timbstoke

pecker_woods wrote: »

Firstly, If I was going out with this girl, I may have asked her which mobile phone suplier she was with. I am not. Thanks for stating the obvious!!!!!

Secondly, The point in question, is not the fact that the regular payment per month is £100.00 but that the extra £440.00 to pay on top, correct me if I am wrong, is a little hard to swallow for any family.
If companies used there Customer Services, like Tesco do, (with a price cap) it would stop the average person being lumbered with such a high bill. I am not as unfortunate as some people, but at this timwe of year, dont you think there might be a few other things that £440.00 might be best spent on, rather than paying a mobile phone bill.

Throwing a strop when you don't get the answer you want isn't a good way to get help.

The simple fact is, your son isn't going to be going on many dates with his new squeeze, because he has a large phone bill to pay. That's not the fault of the people here trying to help you, and it's not the fault of Orange. It's the fault of the person whose name is on the contract - i.e. You. You can pass that blame on to your son if you like, but ultimately, it's your fault.

You could try appealling to Orange's better nature, and see if they can retrospectively switch you to a different tariff, or meet you in the middle regarding the charges. However, given how stressed their CS staff will be at the moment dealing with customers demanding contract exits which they've almost certainly been told they're not allowed to grant, I don't fancy your chances of finding one in a good mood.