Update Driver Software?

joe2cool

Hi I've been getting the BSOD seemingly caused by 'ntkrnlpa.exe could anyone recommend any driver software? There seems to be a lot out there that misinforms you of which drivers actually need updating! just so that you purchase their product.

My OS is Vista & all updates are installed. Is there any free software out there?

Thx

Lucero_2

ntkrnlpa.exe is normally related to external devices or wireless cards. Is this a laptop? Do you have any external drives / USB connected? You could try upgrading the driver for your wireless card if this is a laptop.

In addition, the dump file after a BSOD will be in the root of the system folder C:\windows probably and end with the extension .dmp. Can you find that and post it?

If not, run a program called "whocrashed" (http://www.resplendence.com/whocrashed). It gives you a much easier read of the reason for the crash.

joe2cool

Hi thx for your quick reply, no its not a laptop. This is from program 'Whocrashed'

[FONT=Segoe UI, Arial]Crash Dump Analysis [/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]

[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT][/FONT]

[FONT=Segoe UI, Arial]On Wed 26/10/2011 08:06:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini102611-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntkrnlpa.exe[/FONT] (nt+0x4AFE7)
Bugcheck code: 0x1 (0xFFFFFFFF83C26696, 0x0, 0xFFFE, 0x0)
Error: [FONT=Segoe UI, Arial]APC_INDEX_MISMATCH[/FONT]
file path: C:\Windows\system32\ntkrnlpa.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Wed 26/10/2011 08:06:34 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntkrpamp.exe[/FONT] (nt!ZwQueryLicenseValue+0xF33)
Bugcheck code: 0x1 (0xFFFFFFFF83C26696, 0x0, 0xFFFE, 0x0)
Error: [FONT=Segoe UI, Arial]APC_INDEX_MISMATCH[/FONT]
Bug check description: This indicates that there has been a mismatch in the APC state index.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: [FONT=Segoe UI, Arial]ntkrpamp.exe APC_INDEX_MISMATCH[/FONT]

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Lucero_2

And do you have any external devices plugged in (harddrive, usb stick, etc). Windows is struggling to determine the power state of a device. Can you access windows update to see if any driver updates are listed?

joe2cool

No external devices. Can access updates & are up to date. I've checked the hard drive for errors, nothing

Lucero_2

ok, can you try "Whocrashed" for me to see if you get anything more specific.

joe2cool

[FONT=Segoe UI, Arial] Conclusion [/FONT]
[FONT=Segoe UI, Arial]2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

[FONT=Segoe UI, Arial]ntkrpamp.exe [/FONT]

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



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Lucero_2

Do you have a wireless card in the desktop out of interest?

joe2cool

No ....................................

TakeThis

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

Next, download and save both the Installer and the executable of HijackThis and use the Quick Start guide to enable you to produce a log for posting here too. You'll need to install(the installer) and run the(.exe as Administrator by right clicking on the downloaded .exe file and choosing 'Run as Administrator once downloaded and saved.)

Want to check if you have any more obvious conflicts....like running two antivirus solutions...

joe2cool

Hi along with a anti-virus scan I've already ran Malwarebytes & nothing is infected