Should i go back to British Gas?

Cagey

Not much to choose between BG & SP both have terrible customer service & don`t believe uswith on prices as I believe they recommend whoever gives them the biggest kick back, cynical I know ,but .

adon30

I would never go back to BG. There customer service isn't a service it's a disgrace. My switch over to scottish power should complete this week.

I moved house 3 months ago and still haven't had the final bill for that property. They also haven't entered the correct gas reading for my new house and have not replied to any of my mails.

david29dpo

i changed to BG via uswitch 12 months ago. BG put me on the wrong tariff from day one, a more expensive one. still not sorted out and i am £150 out of pocket so far. have now stopped paying and waiting for the correct bill. should be interesting!

speedyjoe

We're with Ebico and they seem fine so far. Simple and no nonsense.

As to BG, My sister and brother in law changed to the capped tariff offer when it was available, the same offer I kicked myself for not taking up myself at the time, but low and behold just the other week they recieved a statement which showed that their gas had gone up. So they queried it and were told that they had never joined the capped tariff, funny how they have the details that confirm that they did. After many telephone calls BG admitted that "oh actually yes you were on that tariff, sorry our mistake"

Our experience a couple of years ago put us off BG. We received a letter in someone elses name welcoming them to BG at our address requesting a DD be set up and then shortly after in our name a final bill and letter thanking us for our custom, telling us our DD was cancelled and goodbye. Should have been a simple problem to solve and we were repeatedly told by CS on the telephone that it had. But every time we only received another demand to set up a DD in the other persons name. This went on for six months until finally a very nice lady in a department that apparently didn't deal with such matters but for no logical reason we had been put through to listened to our plight and put the wheels in motion to resolve it. Of course in the end there was no apology just a huge bill. As soon as that was paid off we started looking for another supplier.

So unless the deal is absolutely fantastic and you could be bothered with the hassle when they try to rip you off or make a major cockup, then steer well clear.

tomstickland

My experience with British Gas has also been very poor.
Whatever happened to the poster on here called "BritishGasWorker"?

masonic

tomstickland wrote:

Whatever happened to the poster on here called "BritishGasWorker"?

Probably got fed up of threads like this one.

mad372

Many thanks for all the replies,think i will stay well away from B.G:eek:

zzzLazyDaisy

Actually, I'm with BG for gas and electricity. Never had a minutes bother. Always read the meters, no estimated bills. And because I am disabled I get a £90 winter fuel rebate. I'm not a high user, so that is quite a large proportion of my bill. My only (big) regret is that I didn't go on the fixed tariff when I had the chance.

I do know they are the most expensive, but with the rebate I doubt that I'd save much by switching.

gwapenut

mad372 wrote:

Last year i switched both my gas & elec from B.G. to Southern electric.Have been contacted by B.G. asking me to switch back saying i will be switched over in time to take advantage of their price reductions in the spring,also no standing charge and £30 pounds of fuel for my car.Does this sound like a good offer? any ideas/info welcome.Thanks.

Good god no.

Took me 6 months to get any kind of bill / acknowledgement that I am a customer from them (they even said they weren't my supplier at one point) and then I had 1 day to pay before the deadline.

They can't log me in to my online account.

They're the most expensive provider.

They fail to ring back when they promise.

They took over 80 minutes to (not) answer my call once.

Their "award winning" customer service team do not respond to emails sent via their website despite promising personalised non-computer-generated responses.

They owe me £32 from September which is trapped in a second account for my address.

Without doubt the worst company I have ever dealt with in my life. If it wasn't a condition of my rental agreement to stick with them, I would have ditched them ages ago.

When I'm back to owning a house there is no chance at all that I would go with them, even if they were the cheapest provider. Too much stress and aggro.