Bad experience with Affordable Mobiles

DrFK

Ordered an S2 from AM, got it in 4 days.
Noted the seal was broken. Called Affordable Mobiles to say if I can have a different one as the seal broken. They have given me all kind of B*****t but would not change it.
Here is a list.
1st.We check it ourself to make sure everthing is in the box.
2nd The DPD (delivery company) opens the box to check it is not broken.
3rd We check every 10th box or so for quality purposes.
4th. We put in the sim in the phone to send it to you. I told them the sim came seperately, still waiting for a reply on this one.

Called today as could not wait any longer, now saying cant take it back if the phone is working fine. If "I Want" they will collect the phone and check it "for me", no replacement in the meantime. If the phone is fine I will be sent the same phone again (not sure what happened to the 7 day moneyback promise)

A bit pi***d that paid for a new phone and will be using a phone for 24 months which might be refurbished.

Am I the only one they have done this to or as they say every 10th person is getting an open box from Affordable mobile. It clearly states on the seal please do not accept if the seal is broken, what are they on about??

DUTR

DrFK wrote: »

Ordered an S2 from AM, got it in 4 days.
Noted the seal was broken. Called Affordable Mobiles to say if I can have a different one as the seal broken. They have given me all kind of B*****t but would not change it.
Here is a list.
1st.We check it ourself to make sure everthing is in the box.
2nd The DPD (delivery company) opens the box to check it is not broken.
3rd We check every 10th box or so for quality purposes.
4th. We put in the sim in the phone to send it to you. I told them the sim came seperately, still waiting for a reply on this one.

Called today as could not wait any longer, now saying cant take it back if the phone is working fine. If "I Want" they will collect the phone and check it "for me", no replacement in the meantime. If the phone is fine I will be sent the same phone again (not sure what happened to the 7 day moneyback promise)

A bit pi***d that paid for a new phone and will be using a phone for 24 months which might be refurbished.

Am I the only one they have done this to or as they say every 10th person is getting an open box from Affordable mobile. It clearly states on the seal please do not accept if the seal is broken, what are they on about??

Never used them , don't like contracts anymore.
Anyways I ordered a sim free handset from play which came via DPD and the box and package were sealed.

mobilejunkie

Within 7 days you have a legal right under the Distance Selling Regulations to cancel provided you haven;t used the phone. This dealer is not one to use generally.