"CITYMAIN ADMINISTR" bank account charge

stroppymare

I did take out the insurance but have now found out, rather late down the line, that they have been taking it out twice a month. so I have been paying double. Can I get this money back?

littleinholmes

I have just phoned them on 01983 618300 to make a claim and they directed me to the SPB insurance website.

Has anyone made a successful claim from them before?

Joni73

I was looking through my bank statements yesterday, regarding a separate issue, and I noticed this citymain administr A1ins direct debit was taking £5.99 a month for about a year from 2007-2008. I think I cancelled the DD in 2008 because I didn't know what it was. Anyway, I just wanted to say that I sent a message via the SPB website yesterday to say that I did not ask for this insurance and they have already responded to say they are giving me a full refund (which I was surprised by, given that it was 6-7 years ago that I had the insurance!).

flipdazed

I had payments of 14.99 going to CITYMAIN which started 20th February and were recurring on the 20th of each month.

I caught the payment on April 23rd and cancelled it before it went out.

I rang Natwest bank up on their freephone alternative number (141 0800 200400) and went through to the charges team.

I told them that I believed the charges to be unwarranted and they refunded me the full 29.98 that I had historically paid and are currently doing an investigation into the company that charged me.

tmarriott

i took out a mobile contract with the company called mobilephonesdirect provided through EE's network and somehow got into this BS city admin insurance despite clicking that i did not want insurance on my device, left me 30 pound out of pocket and extremely dissappointed in mobilephonesdirect for associating themselves with such a low thieving company like city admin

Jimmy_Regan

I don't agree with the majority of these posts ! I too found this item on my bank statement and didn't recognise. When I contacted them through the 01983618300 number I found the lady to be very polite and helpful. She was able to demonstrate that I had actually taken out an insurance that I had forgotten about, but in any case, if I wanted to cancel, this would be done immediately with NO DRAMA - I suspect others may have forgotten too and I do not believe Citymain have acted dishonestly !

Immersion

30 minutes later? No reply at all to mine.

Yogibear76

Hey, Thanks a lot for their info. It seems this is a common thing. I just called them and the number has changed to 08445762300.. which i have just called and the number is now changed to 03339997920

Walbs92

I've been making payments for years now.. so forgetful and it kept slipping my mind to find out what it was £6.99 a month for about 4 years they got about £335 out of me. Won't make this mistake again