time allowed to cancel DSR

arcon5

hellsbells120780 wrote: »

Great news! In fact £359 pounds worth of good news!

Is this the kilt? I thought is has been determined it is being made to your specification (in terms of size)?

hellsbells120780

No, this is the other part of the order, normal 'stock' items.

arcon5

hellsbells120780 wrote: »

No, this is the other part of the order, normal 'stock' items.

sorry -- I shouldn't have assumed it was

unholyangel

Well done on getting a refund, i had been following your other thread

Just a note for your future information (and anyone else who happens to read this thread), the 7 working days ONLY applies if you were informed in a durable form of your cancellation rights.

From the DSR's:
(2) Where the supplier complies with regulation 8 (reg 8 being their cancellation rights), the cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which the consumer receives the goods.

(3) Where a supplier who has not complied with regulation 8 provides to the consumer the information referred to in regulation 8(2), and does so in writing or in another durable medium available and accessible to the consumer, within the period of three months beginning with the day after the day on which the consumer receives the goods, the cancellation period ends on the expiry of the period of seven working days beginning with the day after the day on which the consumer receives the information.

(4) Where neither paragraph (2) nor (3) applies, the cancellation period ends on the expiry of the period of three months and seven working days beginning with the day after the day on which the consumer receives the goods.


Basically if you were not informed of your cancellation rights, you would have a maximum of 3 months and 7 working days from the date of delivery.

If you order something and the cancellation information comes with the goods, it would effectively still be 7 working days from delivery.
Also, sometimes if you cancel by phone it is enough, if the business accept cancellations by this method. Always better putting it in writing to be sure though.