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time allowed to cancel DSR
hellsbells120780
Posts: 68 Forumite
How long are we allowed to cancel something after an order, if ordered over the telephone please?
I am concerned because I just read I had to cancel in writing, and I advised that I would like to cancel someting over the telephone and was then advised the order was 'put on hold'. I have given my cancellation in writing today but it is 15 days since the original order.
I am concerned because I just read I had to cancel in writing, and I advised that I would like to cancel someting over the telephone and was then advised the order was 'put on hold'. I have given my cancellation in writing today but it is 15 days since the original order.
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Comments
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7 working days.
You must notify them via a 'durable medium' e.g. in writing, via email..0 -
Hmm... that sounds like bad news. So will I be liable to pay for the order? I paid on credit card.0
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Also, I remember something about 'in reasonable time' for an order cancellation/return?0
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hellsbells120780 wrote: »Also, I remember something about 'in reasonable time' for an order cancellation/return?
If you have changed your mind and this time has passed, you have no rights to return for a refund.
If the product is faulty, you can reject it under Sales of Goods Act within "reasonable" time for a full refund, after a "reasonable" time has passed the retail would have to offer a remedy.0 -
7 working days.
You must notify them via a 'durable medium' e.g. in writing, via email..
But that seven working days starts with the day after delivery.hellsbells120780 wrote: »Hmm... that sounds like bad news. So will I be liable to pay for the order? I paid on credit card.
If you have not yet received the goods, then you are ok to cancel... in writing as you said.0 -
So, I haven't received the goods so I am OK, I really hope so!?0
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yes, the clock starts ticking the (working) day after you receive the items.
Unless it is an item exempt from DSRs.Thinking critically since 1996....0 -
Great news! In fact £359 pounds worth of good news!0
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hellsbells120780 wrote: »Great news! In fact £359 pounds worth of good news!
I charge 10% for my advice. The invoice will be in the post.
Only joking! good news for you, well done. :T (just don't forget to email them!).Thinking critically since 1996....0 -
Already done! Thanks.0
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