Mbna

The_Logans

Anyone have history with an MBNA PPI claim?

I followed the standard process - requested my agreement then sent in the consumer questionnaire. They acknowledged my complaint and then I received a letter from Gail Powell, Vice President stating that they would not uphold my complaint because
1. I had ticked the box and had information presented to me about the product in a ‘pop-up’
2. I have not provided evidence of any other means of protecting my repayments.
They state that this is their final response and if I am not happy then I should take it to the ombudsman.

I rang them this afternoon, and after speaking to a complaint handler explaining my reasons for complaining (they never discussed the policy with me, they assumed I would read the relevant information and essentially sold me a policy I didn’t need as I had plenty of other ways of protecting my repayments therefore it wasn’t sold in my best interests and as for me not providing evidence of my alternative means, they never asked!!! ). After getting several repeats of ‘this is our final response, take it up with the ombudsman’ blah blah blah, I asked to speak to a supervisor. The advisor then came back on the phone, provided me with an email address to send my response to and they would examine it and re-open the case.

So, here goes round 2!

Joannie51

Hi.... I have had exactly the same letter. Have you got the email address. thanks

jen245

I had the same, you'll get the same response back. Ive taken mine to the FOS. The copy of my application that they sent me did not have any mention of PPI on it, even though they were adamant I had ticked the box. I sent them a response back saying show me where I have ticked it, they didnt respond to that, but just told to go to the FOS, which I now have

cathcath1

The_Logans wrote: »

Anyone have history with an MBNA PPI claim?

I followed the standard process - requested my agreement then sent in the consumer questionnaire. They acknowledged my complaint and then I received a letter from Gail Powell, Vice President stating that they would not uphold my complaint because
1. I had ticked the box and had information presented to me about the product in a ‘pop-up’
2. I have not provided evidence of any other means of protecting my repayments.
They state that this is their final response and if I am not happy then I should take it to the ombudsman.

I rang them this afternoon, and after speaking to a complaint handler explaining my reasons for complaining (they never discussed the policy with me, they assumed I would read the relevant information and essentially sold me a policy I didn’t need as I had plenty of other ways of protecting my repayments therefore it wasn’t sold in my best interests and as for me not providing evidence of my alternative means, they never asked!!! ). After getting several repeats of ‘this is our final response, take it up with the ombudsman’ blah blah blah, I asked to speak to a supervisor. The advisor then came back on the phone, provided me with an email address to send my response to and they would examine it and re-open the case.

So, here goes round 2!

Hi i received the same response from Miss Powell, went straight to the CEO mbna. Within a day i received a secure email to say they would look into it. And within a week paid out the full ppi claim

cathcath1

Go straight to the Ceo Mbna, worked for me within a week

The_Logans

cathcath1 wrote: »

Go straight to the Ceo Mbna, worked for me within a week

How did you do it? Just send a letter or do you have an email address?

The_Logans

Joannie51 wrote: »

Hi.... I have had exactly the same letter. Have you got the email address. thanks

I'm not sure if I'm meant to post email addresses on here? I'll send you a PM

sorryitsme

I had a final response then with the help of Di3004 sent an email to the ceo, and 3 weeks later got a random letter saying they are investigating and will get back to me by 04/11/11. I called them over the weekend and they said they are upholding and calculating my PPI refund!!!

cathcath1

[EMAIL="ian.odoherty@bankofamerica.com"]ian.odoherty@bankofamerica.com[/EMAIL]

The_Logans

An update... I emailed the customer resolutions address given to me by their call centre. They have not acknowledged receipt so today I emailed their CEO. Within an hour had this response...

Thank you for your email. I regret that you needed to send it, but I am grateful to you for bringing the matter to my attention.

I will need a little time to investigate the particulars of your account, and then either I or one of my colleagues will get back to you to resolve the matter to our mutual satisfaction.

Kind regards

IAN O'DOHERTY
President
Europe Card Services
Bank of America

Notable lack of commitment to get back to me in any given time. hmmmmm

Joannie51

I did the same yesterday and got same email as you then a follow on one saying that they would look into it and reply in 7 days.