Faulty XBOX 360

methekidsandthecat

I thought that the sale of goods act stated that the goods should be of mertchantable quality - soiled and scratched is not what I would call merchantable quality unless you are knowngly buying a soiled product and have been informed that it is in the soiled state.

That was my understanding but I am not certain that this is the letter of the law.

Me.

sco0ter

I think as long as its fit for the purpose it was intended (as its only computer hardware appearance isnt to serious unlike a 3 piece suite). I dont really think much could be done as long as it was working and doing its job

brainwaster

Have a look at this :-)

http://www.thebigboxproject.com/

Cerenia

I've had my 360 since last Jan, and its been completly fine. Albeit me moving it while playing once and destroying a demo disk, seems to think i'm the only one thats gone over a year with no problems. >.<

Edit - lol at the link.

C_Ronaldo

unfortunately thats what ms do,

SuperNashwan

Cerenia wrote:

I have a question - where in the sale of goods act does it say that manufacturers are not allowed to exchange for refurbished items? I agree it shouldn't be scratched and dirty, but was just wondering, never knew, and many pages I visit about the acts appear different.

The Sale of Goods Act is an act relating to contracts between buyers and sellers; when you buy something in a shop the manufacturer has nothing to do with that contract. For some reason just about everywhere selling 360s will tell people to send them off for repair when they break, but the retailer is still bound by your statutory rights because they sold you the console, not MS. Personally, I would never rely on a manufacturer's warranty where the SoGA still protected me.

methekidsandthecat wrote:

They would not however exchange the games - only suggesting that I return to the manufacturer, when I stated that the games were not faulty in their manufacturer or at point of sale so no fualt to the manufacturer. I also stated that I believed that they would send my DS away as it was the console that is at fault ie scratched the discs and not reading etc. Therefore his problem remains.

So, if I've got this straight, they replaced the console because it was faulty in that it scratched the game discs, but they won't replace the games? If the disc was scratched owing to the faulty console you're entitled to have that put right by the shop as it's a loss suffered directly as a result of the fault in the product bought from them. I would call their head office to get that sorted out, and if that doesn't get you anywhere involve your local Trading Standards office.

richto

Bangor_red wrote:

Hi All,
I have an xbox 360, which i got just before christmas. the hard drive stopped working last week,and when i phoned microsoft they simply told me they would send a replacement hard drive.
When i recieved the replacement (bearing in mind mine was pristine,and only a month old) i was horrified to open a scratched and chipped refurbished hard drive.
I immediately called microsoft who told me thats what they did,and refused to guarantee if i returned the replacement,a second replacement would be any better condition. I quoted the sale of goods act stating that a sub standard product could not be provided for a faulty product,but to no avail. We asked to speak with a manager,but the girl refused this request.
I'm very angry that my £300 console has developed a fault (and cost me money,in forcing me to buy a memory card so i can save games whilst this goes on) within a month of being bought,and that microsoft are giving me a replacment which is in fact older than my own fauklty hard drive. I am going to try taking this back to the shop i bought it from, was just wondering if anyone knew where i stood in getting this resolved by the shop. Surely microsoft are breaching the sale of goods act by giving me a second hand replacment rather than fixing my own,or giving me a brand new drive?I find it hard to accept that microsoft can expect me to accept a dirty,scratched replacement.

This happened to me and they sent out a used harddrive with someone elses working Xbox Live subscription still on it. Still using it - thanks MS!

motorguy

Apparently if you have your xbox 360 upright, and then move it to the horizontal position that causes the circular 'scoring' on the game disk. it happened mine last christmas, and GAME replace the game it had damaged.

Cerenia

pgilc1 wrote:

Apparently if you have your xbox 360 upright, and then move it to the horizontal position that causes the circular 'scoring' on the game disk. it happened mine last christmas, and GAME replace the game it had damaged.

Just touching your 360 while its on can cause those scratches.