Windows Defender problem

derrick

I do not seem to be able to use Widows Defender, it has been on my computer since it came out,(updated), and runs daily, however about 5 days ago I checked to see if it was working and tried to access it via my desktop icon,but every time I try this I get the following window popping up:-

"Application failed to initialize: 0x800106ba. A problem caused Windows Defender Service to stop. To start the service, restart your computer or search Help and support on how to start a service manually"

If I can't get it to run, how can I look @ help and support? Restarting the computer changes nothing.

This has been happening for the last 5-6 days, computer was last virus scanned 4 days ago, nothing was found.

Am on XP home edition, AVG, Spybot S&D, A-squared 2 free, Ad-Aware SE personal.

Any ideas why it should just stop?

Thanks

Tallymanjohn

It's happened to a lot of people, just download the latest version & uninstall/reinstall

derrick

I thought about doing that, but thought I would ask on here first, is there a link to the download or should I just Google it?

Thanks

-TangleFoot-

You can get it from here.

derrick

Right that is where I have got it from, but it does not seem to be in my, "add/remove progs, and when clicking on the desktop icon I get the following window:-

"This instalation package is not supported by this processor type. Contact your product support vendor"

I uninstalled the old one before I downloaded the new one.

I also restarted the computer

Tallymanjohn

OK, so you've got rid of the old version - I take it that it was in your Add/Remove programs before you uninstalled it?

What's the name of the file you downloaded & what size is it? - just hover the mouse over the downloaded icon & it'll give you the info.

derrick

Yes to your first question.

X64-1.msi
7.05MB

I think that might only be the install tool?

Because it also has:- Title:- Instalation Database.
And " this installer database contains the logic and data required to install Windows Defendetr"

But how do I now install WD?

-TangleFoot-

derrick wrote:

X64-1.msi

Why have you downloaded the 64-bit version? You only need that if you've got a 64-bit operating system!

derrick

Don't know, I was on the page you linked to, although I did it before you supplied the link as I Googled it.

Tallymanjohn

Yep, it should be the 'normal' version you want - about 5Mb

derrick

Ok I now have it up and running. Thanks.

But when clicking on the desktop icon it takes me through the maintainence prog,whereas before I could open WD at the home page by double clicking the icon.