claiming from royal mail

bazzyb

soolin wrote: »

I believe the limit for a Royal Mail claim is 6 months- but you might want to double check that as I think it changed recently.

For items posted before 9th January 2012, claims for loss, part loss and damage must be submitted within 12 months of posting. Claims for items posted on or after 9th January 2012 must be made within 80 calendar days of the date of posting.


Source

soolin

bazzyb wrote: »

For items posted before 9th January 2012, claims for loss, part loss and damage must be submitted within 12 months of posting. Claims for items posted on or after 9th January 2012 must be made within 80 calendar days of the date of posting.


Source

Gosh it is well worth noting the 80 day rule, I think I'll add that to the sticky thread.

Thank you

Valli

I'm going to hitch a ride on this thread as it's relevant to my problem, if that's ok

I have had an item go missing (first time) and I'm a private seller.

Q1 Do I refund buyer their purchase price plus the Postage they paid?
Q2 Do I claim the purchase price plus P&P back from Royal Mail?
Q3 Does the buyer need to file an INR with e bay?

The item was something from home, have no original receipt for it.

soolin

Valli wrote: »

I'm going to hitch a ride on this thread as it's relevant to my problem, if that's ok

I have had an item go missing (first time) and I'm a private seller.

Q1 Do I refund buyer their purchase price plus the Postage they paid?
Q2 Do I claim the purchase price plus P&P back from Royal Mail?
Q3 Does the buyer need to file an INR with e bay?

The item was something from home, have no original receipt for it.

Q1) yes
q2) yes
q3) no, you really want to avoid that as the INR counts against you

If you are a private seller then usually RM will repay you item sale value plus actual postage paid.

Ben84

Valli wrote: »

I'm going to hitch a ride on this thread as it's relevant to my problem, if that's ok

I have had an item go missing (first time) and I'm a private seller.

Q1 Do I refund buyer their purchase price plus the Postage they paid?
Q2 Do I claim the purchase price plus P&P back from Royal Mail?
Q3 Does the buyer need to file an INR with e bay?

The item was something from home, have no original receipt for it.

I had to do this a while ago. What worked for me was going to the post office and asking for a claims form, then sending that in with print outs of the ebay sale page showing the sale price, and the proof of postage receipt (keep a photocopy). It was slow, took about a month, but no extra questions or trouble, I received a cheque for the sale value of the item plus the postal costs.

Meanwhile, as it's usually so slow, I would refund the buyer the purchase price (plus P&P) as it's your responsibility to get the item to them. Of course, if you've got proof of postage, used suitable insurance and do the paperwork, you should get the value back fine in the end.

Valli

The buyer has told me not to refund him until I claim from Royal Mail! I also told him that I would refund postage and he was expecting only the item cost! he has been really obliging!
Thanks for your help!

I am going to refund him before that BTW.

macfly

Alfie1939 wrote: »

They go out of their way to prevent payment. It's even worse if you are selling items you have obtained from a supplier as they want the invoice!
What business would supply whom they get the item from and at what price.

Try that in boots pick up a few items go to the desk and say what did you buy these for and from whom!!

I'm looking for an Another postal service . :mad:

Any courier would do exactly the same. For good reasons. The Boots analogy is daft. This is an insurance claim, and proof of actual loss is required.