Sky+ Single and Dual Signal Issue

esdeyen

I have recenlty signed up to Sky taking a Sky+ HD package. It all went through fine, my card came and then I had a call from the local company to book someone to fit it.

The day arrives, the Sky's fitted but just as the technician leaves he informs me that I only have a single signal coming in to the box and therefore I can only watch what I'm recording pretty much making Sky+ useless.

I speak to my landlord who books somone in to come and look at my satellite installation and hopefully fit/fix a dual input. When they arrive they immediately tell me that there is nothing they can do as it's simply how the building was made. The only option is fitting a pricey piece of hardware for £250 which isn't guaranteed to work. He then continues to tell me that Sky know which buildings do and don't have Single and Dual feeds

As Sky is a 'nice to have' I wouldn't expect my landlord to foot this bill but he kindly offers me £150 towards it if I want it fitting. I explain that I will talk to Sky first as they shouldn't have sold me Sky without explaining to me this fact if it is something they were aware of.

So, I ring Sky who basically tell me that Sky+ is a free service and there is nothing they can do about. I requested a discount on my service but they flat out say no.

I'm not sure what to do now as I feel I have signed up to a service under the misconception that I can get Sky+. Regardless of whether the service is free or not, it's still a service that they are offering and which would have made me reconsider if I had known.

Any suggestions?

Thanks,

Stu.

macman

You need a twin feed from the LNB to get Sky+ as you require it-one for each channel. If it's a communal dish and the existing cabling is single, then that is not Sky's fault-how can they know how the block was wired?
How can you expect a discount on a service that is free?

spike7451

Sky don't know which building has this or that LNB aside from what an ACTIVE customer has at the time.The amount of times I've been to a job to find a situation like the OP's or it's already installed & either made my job harder or easier is immense.If Sky were to know that a job is pre-wired or already installed,I'm sure they would fit more work into the day as the's less to do...

esdeyen

The gentleman who came to look at my satellite inputs said that Sky are informed whenever a new building has a communal satellite put up, my building is a pretty new build so I expect that had happened at the time. Also, the person I spoke to at sky said that they do have that information recorded; they just don’t inform people of it as Sky+ is a free service included with the subscription and so they don’t feel it’s something that needs to be discussed. They just ask if it's a communal satellite so they know that they can install it.In my opinion if you sign a contract based on a service that you expect to receive, regardless of whether it’s free or not, you should receive it.
I expected some kind of discount on the service as a whole as it wasn't what I signed up for.

spike7451

esdeyen wrote: »

The gentleman who came to look at my satellite inputs said that Sky are informed whenever a new building has a communal satellite put up, my building is a pretty new build so I expect that had happened at the time. Also, the person I spoke to at sky said that they do have that information recorded; they just don’t inform people of it as Sky+ is a free service included with the subscription and so they don’t feel it’s something that needs to be discussed. They just ask if it's a communal satellite so they know that they can install it.In my opinion if you sign a contract based on a service that you expect to receive, regardless of whether it’s free or not, you should receive it.
I expected some kind of discount on the service as a whole as it wasn't what I signed up for.

They're not informed,or if they are,they don't pass that gem onto the Installers.
I've worked for Sky both as an Installer & also in BBand Tech Support level2.If Sky were informed it would save the Installers lots of time & money by not sending them to jobs they cannot do,that require Special Heights or are non-standard installs.
I've seen me driving many miles to get to a job,only to find I can't do it for whatever reason.

esdeyen

Thanks Spike, your information is most helpful and I appreciate that the installers may not have known.

My issue is that Sky allowed me to sign up to them without making me aware that I wouldn't get the full service that I expected. It's not exactly the cheapeast way to get TV and for what I was going to pay I would have liked to be able to watch one thing and record another.

Anyway, I've rang them to cancel now. I think I'll just get a freeview HD box and I'm with LoveFilm so HD movies aren't a million miles away