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How do I stop Auto Car Insurance renewal??
We seem to have an on going problem with the HSBC automatic insurance renewal system.
My husband paid for his daughters car insurance last October (2010) in full with his virgin credit card, she subsequently has sold the car on (around May time) and as far as we can tell we think she may have sold the insurance policy on to someone as well.
Around May time there was a charge to his credit card (a little under £200) which turned out to be from the HSBC Insurance, they refused to discuss anything with my husband as he is not the policy holder (his daughter claims to know nothing about it) they could not even confirm any of the addresses that his daughter has had so we think someone else has changed the address and name and policy holder hence the extra charge to the policy.
They refused to remove his card details from the policy, which seems totally illegal to me, as he is the owner of the card they should be prepared to talk to him about it. He cancelled the card but kept the Virgin account and Virgin issued him a new card, the policy renewal date is the 8th October 2011 and his card has now been charged with a new full year of insurance…so as far as I can see someone is stealing his money to pay for their insurance.
Virgin has been very helpful and have frozen the transaction and the people at HSBC have said they will remove the auto renewal function from the policy, but I very very much doubt this will happen as it’s the only way they are going to get their money.
My husband has looked in to this a little online and he is very nervous about cancelling the Virgin account as he said if HSBC try to take more money from the account and are unable to do so, it will affect his credit rating!!
I just don’t know what to do, there must be some way of removing the card from their records, they cannot just refuse and keep charging him with money for someone else’s insurance, so he’s faced with either having to go through this process of talking to Virgin/HSBC everytime funds are taken from the policy or he risks getting a black mark against his currently impeccable credit rating!!
I’d be very grateful if anyone can offer any advice or point me in the direction of someone who can help.
My husband paid for his daughters car insurance last October (2010) in full with his virgin credit card, she subsequently has sold the car on (around May time) and as far as we can tell we think she may have sold the insurance policy on to someone as well.
Around May time there was a charge to his credit card (a little under £200) which turned out to be from the HSBC Insurance, they refused to discuss anything with my husband as he is not the policy holder (his daughter claims to know nothing about it) they could not even confirm any of the addresses that his daughter has had so we think someone else has changed the address and name and policy holder hence the extra charge to the policy.
They refused to remove his card details from the policy, which seems totally illegal to me, as he is the owner of the card they should be prepared to talk to him about it. He cancelled the card but kept the Virgin account and Virgin issued him a new card, the policy renewal date is the 8th October 2011 and his card has now been charged with a new full year of insurance…so as far as I can see someone is stealing his money to pay for their insurance.
Virgin has been very helpful and have frozen the transaction and the people at HSBC have said they will remove the auto renewal function from the policy, but I very very much doubt this will happen as it’s the only way they are going to get their money.
My husband has looked in to this a little online and he is very nervous about cancelling the Virgin account as he said if HSBC try to take more money from the account and are unable to do so, it will affect his credit rating!!
I just don’t know what to do, there must be some way of removing the card from their records, they cannot just refuse and keep charging him with money for someone else’s insurance, so he’s faced with either having to go through this process of talking to Virgin/HSBC everytime funds are taken from the policy or he risks getting a black mark against his currently impeccable credit rating!!
I’d be very grateful if anyone can offer any advice or point me in the direction of someone who can help.
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Comments
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as we can tell we think she may have sold the insurance policy on to someone as well.
You can't do that......“I may not agree with you, but I will defend to the death your right to make an a** of yourself.”
<><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/0 -
She no longer has the car or the policy (or so she tells us!) but the policy is still running. She could have just gave the policy to the person that bought the car and they just change the name & details of the policy holder i guess.0
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Has your husband asked his daughter what happened regarding the policy when she sold the car?0
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Hahaha....yes!!!! She no longer lives with us and has a (not very nice) boyfriend who seems to be leading her rather astray so I'm not sure if she's being deliberately vague about it or more likely knows something that she is too ashamed to admit :-( sadly it's not a very good situation all round.0
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She no longer has the car or the policy (or so she tells us!) but the policy is still running. She could have just gave the policy to the person that bought the car and they just change the name & details of the policy holder i guess.
Once upon a time (long, long ago) you could do this. In fact I did it when I bought my first scooter in 1964 when insurance was about £1.50 fully comp for a year, but you haven't been able to do it for many years now.
If the insurance is still going, it must still be in the name of the original insured person."There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock0 -
As mentioned you cant sell the policy. Cancel the card and claim a chargeback for previous premiums.
Cancelling the card is the only way to stop further transactions.Censorship Reigns Supreme in Troll City...0 -
Well, it would be a good idea if the daughter cancelled the insurance policy with the insurers.forgotmyname wrote: »As mentioned you cant sell the policy. Cancel the card and claim a chargeback for previous premiums.
Cancelling the card is the only way to stop further transactions.
Pretty sure that just cancelling the card will not stop the insurance company taking more money at next renewal time.
The card company, beit bank or otherwise, will just re-open then account and send out the bill in due course.0 -
Ask her to contact the insurer to confirm this or suggest to the insurer that thay could contact her.She no longer has the car or the policy (or so she tells us!) but the policy is still running.
This is NOT possible. The insurance can only be used by her or cancelled. Ask the insurers if you need an explanation of this.She could have just gave the policy to the person that bought the car and they just change the name & details of the policy holder i guess.0 -
My husband has looked in to this a little online and he is very nervous about cancelling the Virgin account as he said if HSBC try to take more money from the account and are unable to do so, it will affect his credit rating!!
I just don’t know what to do, there must be some way of removing the card from their records, they cannot just refuse and keep charging him with money for someone else’s insurance, so he’s faced with either having to go through this process of talking to Virgin/HSBC everytime funds are taken from the policy or he risks getting a black mark against his currently impeccable credit rating!!
I’d be very grateful if anyone can offer any advice or point me in the direction of someone who can help.
The only person who could get a poor credit rating from this, is the insurance policy holder for non payment of the insurance premium.0 -
It just sounds as if the insurance company are just auto renewing or the daughter has got a new car and stayed with the same insurer, letting daddy pay for it(how kind of him).
Either way, he should be able to cancel this payment but let him check with his daughter 1st as if she is pulling a fast one she will be left with no cover.0
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