NPB saying they have paid?

squeakysue

lovinituk wrote: »

What does the payment status say in your Paypal account? If its an echeque it should clearly show as such as you said.

There is no sign of any payment of any sort in my paypal account?

theonlywayisup

squeakysue wrote: »

There is no sign of any payment of any sort in my paypal account?

Then if the egg timer appears in Ebay you should be able to click on the order details and it will tell you how the buyer has opted to pay.

I only see the egg timer if there is a pending echeque (which shows in Paypal) or if it is a cheque or PO and the buyer has marked it as 'sent'. This should show on the order as 'buyer has marked payment as sent'.

lovinituk

squeakysue wrote: »

There is no sign of any payment of any sort in my paypal account?

OK, its not an echeque payment then. I've had this a couple of times before and it turned out the buyer was having problems making the payment through Paypal - the payment message appearing against the sale in ebay was a glitch.

If the seller insists they have paid then ask them to forward you the email confirmation they got from Paypal. If they can't do that, ask them to log into their Paypal account and give you the appropriate transaction id. Chances are they can't do either.

Keep the NPB case open and if they cannot prove payment then follow it through.

You could offer them the oppurtunity to pay via bank transfer instead.

lovinituk

theonlywayisup wrote: »

I only see the egg timer if there is a pending echeque (which shows in Paypal) or if it is a cheque or PO and the buyer has marked it as 'sent'. This should show on the order as 'buyer has marked payment as sent'.

As my other post I have had it twice where the egg timer shows but no payment received from buyer. One of them it turned out Paypal wanted more details from them, proof of bank/card/etc and they paid by bank transfer in the end. The other one never responded to any of my messages so got a NPB.

squeakysue

Thanks all, buyer has gone very quite after a very abrupt message yesterday, must be a problem with their account as I am receiving all other payments fine. I don't have the egg timer, I will give them another couple of days and if not sorted will just close the npb and relist

freddysmith

You can close exactly at the 4th day point from case opening, when the option comes available to get your fees returned.

Alias_Omega

You can always telephone paypal for further advice. After all, we do pay them lots of fee's. I would want some protection on this if things go pear shaped.

It is always the usual transactions that catch us out.