Please help - DWP number needed!

BigCheetah · 4 January 2016 at 6:43PM

Now that 0845 numbers are charged at a much higher rate, DWP Employee Services can now be contacted on:

0345 600 1405

As an ex-employee, it is nice to see that DWP are now complying with the new legislation The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

:T :beer: :j

Ian011 · 4 January 2016 at 9:21PM

The Consumer Contracts Regulations 2013 covers retailers, traders and passenger transport companies. They have no bearing on public services.

Government departments, their agencies and other public services are covered by the Cabinet Office Guidance published 26 December 2013:
http://www.gov.uk/government/publications/hmg-guidance-for-customer-service-lines

There has been almost 100% compliance. DWP introduced replacement 03 numbers in March 2014. Most other public services have followed.

In general, 0845 numbers have always cost more to call than 01, 02 and 03 numbers. This applied from most landlines and mobiles, except for some BT landline customers and Vodafone pay-as-you-go customers. Since 1 July 2015 those anomalies no longer apply and all 084 and 087 numbers always cost more to call than 01, 02 and 03 numbers.

dunkan · 16 January 2016 at 1:06PM

chrissiesurfergirl123 · 16 June 2016 at 8:09PM

The shared services number above is still correct but you'll be lucky if you get through on it at the moment. I had to wait on hold for 20 mins last week before getting through to someone

[Deleted User] · 4 January 2017 at 11:56AM

I realise this is an old thread, but yesterday evening I emailed DWP using one of the addresses given by Duncan in Post # 15, and this morning received a call answering my query and advising me that my claim should hopefully be processed today.

:T Thank you Duncan! :T

Nefetiti · 20 March 2018 at 6:02PM

The email address is sscl.hrpayqueries@sscl.gse.gov.uk the employer will also need to provide your pay number, date of birth and national insurance number. The phone number is 0845 241 5352

Nefetiti · 20 March 2018 at 6:04PM

Email address has changed to sscl.hrpayqueries@sscl.gse.gov.uk

pmduk · 20 March 2018 at 7:38PM

chrissiesurfergirl123 wrote: »

The shared services number above is still correct but you'll be lucky if you get through on it at the moment. I had to wait on hold for 20 mins last week before getting through to someone

You'll know how claimants feel then!

Saxongirl · 21 March 2018 at 2:43PM

I have had to ring Employee Shared Services this morning, and there is a new phone number, which has reverted back to an 0845 number. I asked if there was a an 0345 number, but that question was not answered, so there may be one.

Anyway, new number is 0845 241 5352.

Tigger2018 · 2 October 2018 at 10:15AM

Rang the 0345 number 2 weeks ago. The message told me to ring the 0845 number. Got my mobile bill yesterday. It's a £10 deal I found with Virgin. The amount was nearly £20!! Nearly £10 for calling the 0845 number! And they STILL haven't sent my potential new employer my reference. Apparently it takes 7-10 WORKING DAYS TO SEND AN EMAIL!!!!!! ARGHHH! ( As you were )

Please help - DWP number needed!

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