Catalogue company demanding info on the phone

balletshoes

purple.sarah wrote: »

As an example, here is HSBC's policy on asking security questions. They are a legal, legitimate company so some do this. They would be well aware of data protection issues as it is particularly important in the banking sector.

that also says that they will flag your account that you don't want to be contacted by phone if you tell them so, and you don't have to provide the security information at all over the phone when they call you - you can call them back if you want to.

January20

purple.sarah wrote: »

As an example, here is HSBC's policy on asking security questions. They are a legal, legitimate company so some do this. They would be well aware of data protection issues as it is particularly important in the banking sector.

balletshoes wrote: »

that also says that they will flag your account that you don't want to be contacted by phone if you tell them so, and you don't have to provide the security information at all over the phone when they call you - you can call them back if you want to.

Or you can do what I used to do with Egg. A couple of times they rang me about unusual activity on my CC, and I would say to them that I would find their phone number on their website or my bills and ring them back. Never had an issue with that. They were always very understanding obviously and problems got solved straight away.

Frankly, there are ways of solving problems - just as there are ways of creating them

mishkanorman

Ive had this a couple of times, the stroppy ones get themselves in a tizz yet one guy was great. He asked for my details to confirm who I was due to data protection etc, I said Im not happy to do that so he bartered and gave me some info to confirm ie the month of birth and I gave the day then he gave the decade and I gave the year.

i wish they could all be that sensible about it !

make_me_wise

Does their number come up when they phone or does it show as 'private number'? If the number shows, on most phones you can set it to auto reject. They wont be able to get through to you, as if they try it will just give them the engaged tone constantly. Sure fire way to really tick off someone who keeps bothering you

digitalphase

I wouldn't give them any details either. Having been the victim of ID theft, where someone used my name, old address, a fake d.o.b. and fake length of time at address, it has made me incredibly over cautious.
Someone opened a catalogue account with these details :mad: Makes me furious to think of it. But it got sorted out.

I'd say to them if they carry on ringing you, you will report them for harassment. Also say that anything they wish to tell you or flog you, they can send in writing. Or else threaten to cancel your account.

I'm now going to look at that thread that was mentioned, as could do with a laugh