worried about voucher

Littlewoods

Hi Dancer11,

With all promotion codes used with Littlewoods we have to advise all customers to refer to the terms and conditions for the use if the promotion code. Please see below the terms about promotion codes.


Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-

1. you are entitled to use the code;
2. you meet all the conditions that apply to its use;
3. you agree to the terms set out below.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.

We hope this information helps, if you need any more information you can email us [EMAIL="help@littlewoods.co.uk"]help@littlewoods.co.uk[/EMAIL]

Many Thanks

Nicola

Littlewoods Company Representative

terra_ferma

in this day and age, with codes going out online on forums, facebook, twitter, email etc etc it's hard to know where a code has come from. Companies should take some responsibility to make sure people are entitled to use the code, and honour them if they accept it. Codes are sent out for marketing purposes (e.g. to make more money) not to do us a favour.
At the end of the day it's as much the company's as the customer's responsibility to make sure only the correct codes are used.
It's not that hard to match codes with certain accounts, or customer profile.

SilverSapphire

Years ago I had a Littlewoods account and I used a code they had sent me in the post to order goods. Then a little while after I had placed that order, they sent me another discount offer by post. I was surprised to get another offer and I read the T&C on the form but there was nothing to indicate I couldn't use it so I placed another order. They waited until I made the last payment on the second lot of goods before sending me a statement showing the discount added back to my account so more money for me to pay. When I rang and disputed it they said I had used a code I wasn't entitled to. Even though they had sent me the discount offer in the post, addressed to me - I wasn't entitled to use it! By then of course I had thrown the original offer papers away. I ended up paying it but I have never used the company since. Obviously they are still using the same methods to get business.

UnderPressure

Just because a company has something included in their terms and conditions does not make those terms and conditions lawful, even the most basic shopping carts apply discount codes to individual customers or even customer groups, with these big companies systems that they have spent millions developing they are really trying to tell us they have no way of controlling the sharing of codes? Please do they really think we were born yesterday or what!
For me the minute they despatch the order that is it, game over end of, if there had been an error in the payment process as far as I am concerned tough luck!
I would take this up with my bank or credit card company there is certainly NO WAY I would pay the extra!

isplumm

UnderPressure wrote: »

Just because a company has something included in their terms and conditions does not make those terms and conditions lawful, even the most basic shopping carts apply discount codes to individual customers or even customer groups, with these big companies systems that they have spent millions developing they are really trying to tell us they have no way of controlling the sharing of codes? Please do they really think we were born yesterday or what!
For me the minute they despatch the order that is it, game over end of, if there had been an error in the payment process as far as I am concerned tough luck!
I would take this up with my bank or credit card company there is certainly NO WAY I would pay the extra!

Completely agree with this - you have to enter the code on-line - their systems should check it & make sure it is valid .... I'd tell them to take a running leap if they asked me for money after the goods have been delivered.

Mark

terra_ferma

isplumm wrote: »

Completely agree with this - you have to enter the code on-line - their systems should check it & make sure it is valid .... I'd tell them to take a running leap if they asked me for money after the goods have been delivered.

Mark

The problem is that they don't ask, they just take if using the original form of payment.
It would be useful to hear if anyone has been able to get their money back from their bank, or to challenge them in court.

CoolHotCold

Reverse charging for discount is the BEST way of loosing customers.

It's bad customer service, it's very dodgy (Just because it's in the T&C does not make it lawful) I'd go as far to say it's unenforceable T&C as per "Unfair Contract Terms Act 1977".

Any Company that can change the price after something has been delivered will never get my business, and in this interconnected world, where I can get X goods from X amount of websites, it usually comes down to customer service if the price is neligable .

halibut2209

UnderPressure wrote: »

For me the minute they despatch the order that is it, game over end of, if there had been an error in the payment process as far as I am concerned tough luck!

So what about if you paid for goods in a shop with a fake banknote, and they realised afterwards and could prove it was you that gave it to them? The legality of using a fake note aside, you would still either have to pay them, or return the goods.

tomwakefield

halibut2209 wrote: »

So what about if you paid for goods in a shop with a fake banknote, and they realised afterwards and could prove it was you that gave it to them? The legality of using a fake note aside, you would still either have to pay them, or return the goods.

However, to continue your analogy, they are simply taking more cash out your wallet without asking.

Fair enough if they asked "you shouldn't have had this voucher, you can return the goods to us for a full refund or pay the full price", but they're just charging the difference without warning.

I'd be surprised if they were entitled to do this, regardless of store terms. It seems to contradict basic contract law in that the customer has never offered to pay full price for the goods, so the store can't accept (and therefore charge) full price. Otherwise I could just "leak" 50% off vouchers, sell a load of stuff, then claim the customers weren't entitled to use the voucher and double my revenue.

ThumbRemote

halibut2209 wrote: »

So what about if you paid for goods in a shop with a fake banknote, and they realised afterwards and could prove it was you that gave it to them? The legality of using a fake note aside, you would still either have to pay them, or return the goods.

If you provided a false banknote, you haven't paid the money you agreed to pay, so the contract is incomplete and they can ask for the payment.

If you used a voucher code, you agreed a contract with this taken into account and have paid the money agreed in the contract, so the contract is closed.