virus on laptop help please

helen1014

hiya my father in laws laptop as got a virus on it ,cant do anything ,have tried various cleaners but nothing ,have noticed a link at the start up saying private area dont know wat this is wasnt there before ,can anyone help,oh and cant get on the internet
:beer: :beer: :beer: :beer:

albertross_2

You will have to elaborate on exactly what is happening to get any useful response. Try scanning in safe mode (F8 at bootup), and read through the malware sticky thread at the top of the page.

Has a usb flash drive been installed on it recently?

You could try a system restore

Torby

you could use one of the online scanners (its free and does a great job)

http://housecall.trendmicro.com/

or go for AVG, it finds (IMHO) more than Norton ever did

albertross_2

helen1014 wrote:

and cant get on the internet

...............

Torby

ooooooooops.....I missed that bit.....just assumed they were posting from the laptop on MSE....must read more ...must read more....lol

imho

Do what albertross suggested.Scan in safe mode.You could always switch off system restore first.then switch it back on when you have finished scanning.
but i would try system restore first to see if that gets rid of the virus first.

helen1014

hiya all ,yes im back and thanks for all ur imput,it started on his laptop,and now its on my husbands,what happened was my husband put some stuff of his dads laptop on to a usb disk and put them on his own,and now it seems his is infected too,can start up in safe mode and run spyware and adaware,wont let me open up antivirus says its destroyed or been removed,lets me run adaware finds approx 30 critical objesct ,which i then delete,and then when start up in normal mode it stays running for 10 secs then starts rebooting ,over and over. please please help thats 2 laptops out of order now,:eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek:

GreenNotM

Is there a message before the rebooting ? -

Is the rebooting only in non safe mode ?

albertross_2

keep the usb stick away from your 3rd PC then.

Any indication of which virus it is?

Try putting these on a CD, and install on the PC/laptop in safe mode.

http://www.snapfiles.com/get/bdfree.html
http://www.clamwin.com/
http://www.avast.com/eng/avast_4_home.html

helen1014

hiya,just started it up again to see any messages ,not in safe mode,anyway opened up and said somethign about win32.trojan.dropper.managed to get on the internet,now what is the best to download to make sure all is ok,and thanks again .:beer:

albertross_2

try all of the above.. for starters. make sure you update them after download, then kick off scans.


Which AV is installed, was installed.? What is detecting the dropper?