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Pixmania

My son told me not to trust Pixmania :mad:. I am in dispute with them as they insist I have recieved my ordered item when I have not. They have asked for details of my passport and well over a week ago they initiated an investigation with bpost but since that time I have not heard a word. I have only just found this forum and am sad to note just how many hundreds of customers they have let down. Can anyone tell me how long I should wait before invoking Section 75 on my credit card?

Comments

  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    You'll be more likely to get informed answers on the consumers rights board - http://forums.moneysavingexpert.com/forumdisplay.php?f=173 or alternately search there as it will almost certainly have come up before.

    I think Pixmania is part of DSG so your distrust is probably well founded.
  • System
    System Posts: 178,412 Community Admin
    10,000 Posts Photogenic Name Dropper
    i've used them a few times and never had any issues with them whatsoever - can you not contact them directly to see what the status of "the investigation" is, and then threaten them with whatever the next step is before actually doing it?
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
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