Pixmania

Calculator1

My son told me not to trust Pixmania :mad:. I am in dispute with them as they insist I have recieved my ordered item when I have not. They have asked for details of my passport and well over a week ago they initiated an investigation with bpost but since that time I have not heard a word. I have only just found this forum and am sad to note just how many hundreds of customers they have let down. Can anyone tell me how long I should wait before invoking Section 75 on my credit card?

kwikbreaks

You'll be more likely to get informed answers on the consumers rights board - http://forums.moneysavingexpert.com/forumdisplay.php?f=173 or alternately search there as it will almost certainly have come up before.

I think Pixmania is part of DSG so your distrust is probably well founded.

System

i've used them a few times and never had any issues with them whatsoever - can you not contact them directly to see what the status of "the investigation" is, and then threaten them with whatever the next step is before actually doing it?