Gas National Database

Terrylw1

rosyw wrote: »

I have had problems casued by Eon NOT updating the database from a "temporary builders supply" to my correct address, which caused huge problems when trying to change supplier. If you call EDF they can give you the number to call and get the database checked/ammended as required, I eventually got the number from Eon but no longer have it as my problems have been sorted out. It doesn't have to be your suuplier who changes the details on the database, you can do it yourself.

Only the supplier or distributor can make address changes in gas or elec.

In elec, the address change process outside of the initial switch is no longer regulated inside the BSC due to the industry losing control of it...idiots! So now the distributor can simply ignore the supplier request!

Terrylw1

humbug83 wrote: »

I didn't know if it was appropriate to start a new thread, I came across this one through Google so thought I would post in here.

I recently received a letter from British Gas saying that they have been informed that I am changing supplier and will be closing my account shortly.

I emailed them immediately and was informed that they had been received notification from another supplier informing them that they are acquiring my gas account.

I emailed them again and asked if they could tell me which supplier had contacted them and they said they have checked the national database and can see that Scottish Power have taken over my supply.

I have never contacted Scottish Power saying I wish to move to them so I don't understand why British Gas say they have received notification of this?!?! :question: and I have received nothing from Scottish Power to indicate that they will be my new suppliers either?!

I live in a rented flat and I would not be able to change supplier without the landlord's permission anyway. I have contacted her to ask if she had contacted Scottish Power but she confirmed she has not.

Is there a way I can look at the national database British Gas mentioned?

I have been given a number by British Gas to call their acquisitions team so that they can take back my gas supply but it's closed over the Bank Holiday and they say they will stop supplying gas at the property from 7th June!

You don't need access to the distributors database.

Its an Erroneous Transfer and its sadly very common. Ignore the new supplier, they register you in the future which your current supplier is notified of with the new suppliers ID.

Just contact your supplier and tell them its not authorised by you. They will stop it going ahead if within the objection window, if not they will pull you back and you will never be supplied or billed by the erroneous one.

If your situation is like the OP, address issues can be resolved by your supplier but if like the OP the flats are named the same, its the Post Office address that needs separating first e.g. top & bottom flat.

humbug83

Thanks.

I will be contacting BG first thing in the morning (they have been closed over the Bank Hol) to try and sort it out.

spiro

Terrylw1 wrote: »

Only the supplier or distributor can make address changes in gas or elec.

In elec, the address change process outside of the initial switch is no longer regulated inside the BSC due to the industry losing control of it...idiots! So now the distributor can simply ignore the supplier request!

But it is regulated under a MRA Agreed Procedure.

Terrylw1

spiro wrote: »

But it is regulated under a MRA Agreed Procedure.

Sadly "reasonable endeavours" which is a bit wooly.

If they had kept it in the BSC, it would be regulated to scenario & transaction level.

Its been a pain ever since they removed it, but at least the distributors joined the BSC so get regulated in terms of process better.

Scottish_Power

Hi humbug83
if you need some help please email us at [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] , if we are about to take over your supply in error we can either cancel or arrange an erroneous transfer for you , Thanks Lee-Anne @ ScottishPower