Seller bought Item in error, advise please

Mind_Overload

Hi,

I have sold some Lego instructions on Ebay, I clearly wrote in the desciption, PLEASE NOTE NO LEGO, JUST INSTRUCTIONS. I also wrote in the title Lego Instructions for set..... and the photo I attached was just of the instructions.

The Buyer paid £8.50 for them by a crossed Postal Order, I posted and they have now messaged me saying they thought it was the set, can they return and have a full refund, on my listing I offer no refunds.

Where did I stand with this? I don't want the item back, I have spent time driving to and from the bank, qued up for ages etc..

I have not emailed them back yet, but im willing to offer some sort of refund, but not the full amount. I have also sold other lego instructions and some people have paid this sort of amount before and left positive feedback.

What happens if they leave me negative feedback? would this be against the rules as I have not done anything wrong on my part?

Thanks in advanced

kyleleonard

This is like the person who bought the X-Box box for £120 or something stupid.

If it were me, I'd not send a refund, as you quite clearly stated it was for just the instructions.

barmonkey

small point but you cannot offer "no refunds"

johnnyboyrebel

barmonkey wrote: »

small point but you cannot offer "no refunds"

I was going to ask that myself being new to eBay.

I notice a few sellers stating 'no returns' or 'no refunds' but this is against the DSR's so you cannot say that.

Is there some sort of loophole on eBay? Generally you can say what you like on your own website for example but it would all be irrelevant if it was outside of the DSR's. I cannot see how eBay is any different.

Because of this I would imagine that even though the buyer cannot read you would have to accept it back for a full refund within x number of days. Can anyone confirm if this is correct?

MissGivings_2

If the sale was BIN then the buyer is entitled to a change of mind and a refund.

For an auction and if you're a private seller, why won't you refund an unhappy customer rather than give them no option than to open a Not As Described case which they will win and counts against your selling account?

'No returns', although allowed by eBay for private sellers, is meaningless if a buyer opens a SNAD.

Refunding them £8.50 is better than risking a neg, low stars and a mark.

MissGivings_2

johnnyboyrebel wrote: »

I was going to ask that myself being new to eBay.

I notice a few sellers stating 'no returns' or 'no refunds' but this is against the DSR's so you cannot say that.

Is there some sort of loophole on eBay? Generally you can say what you like on your own website for example but it would all be irrelevant if it was outside of the DSR's. I cannot see how eBay is any different.

Because of this I would imagine that even though the buyer cannot read you would have to accept it back for a full refund within x number of days. Can anyone confirm if this is correct?

eBay do allow the wording 'no returns' for private sellers, but it really has no weight and I believe they're going to phase it out by 2013.
May be a good thing to prevent confusion for buyers?

Mind_Overload

Thanks for your replies, I didnt write 'No Refunds' on my listing, I would never do that, what i mean is that my refund box is ticked on the set up not to refund.
I did not sell it as a Buy It Now, it was a auction, I don't see why I should refund the full amount when this is not my mistake, I didn't try and con the seller, it is clearly written, but they have not borthered to read this listing correctly.

Also they paid with a Postal Order, so how would I refund?

johnnyboyrebel

MissGivings wrote: »

eBay do allow the wording 'no returns' for private sellers, but it really has no weight and I believe they're going to phase it out by 2013.
May be a good thing to prevent confusion for buyers?

Thought so, it makes no sense for anyone to put no returns on there then ?

Mind_Overload

MissGivings wrote: »

If the sale was BIN then the buyer is entitled to a change of mind and a refund.

For an auction and if you're a private seller, why won't you refund an unhappy customer rather than give them no option than to open a Not As Described case which they will win and counts against your selling account?

How can they open a Not As Described case if I have clearly written the description correctly?

johnnyboyrebel

marcus-darkus wrote: »

Thanks for your replies, I didnt write 'No Refunds' on my listing, I would never do that, what i mean is that my refund box is ticked on the set up not to refund.
I did not sell it as a Buy It Now, it was a auction, I don't see why I should refund the full amount when this is not my mistake, I didn't try and con the seller, it is clearly written, but they have not borthered to read this listing correctly.

Also they paid with a Postal Order, so how would I refund?

This is related to my question though, you would have to refund if push came to shove as that is the law so not sure why eBay even give a tixk box option?

I agree entirely with you, why should you lose out but this is online selling for you.

With some of the sites I've worked on, customers have received an item and decided they do not want the item any longer and legally they can return to us and we have to issue a full refund. This is down to the DSR's. This results in the initial postage costs to us gone and lost, unfortunately there is nothing anyone can do about that.

johnnyboyrebel

marcus-darkus wrote: »

How can they open a Not As Described case if I have clearly written the description correctly?

True, how could they do that as surely eBay can just refer back to the listing and see it states it is not for the actual lego and not the instructions.

Sorry for hijacking your thread but I'm interested in the answers too