T-Mobile Customer Service E-Mail Address? 7 October 2011 at 10:33AM edited 30 November -1 at 1:00AM in Mobiles 7 replies 14.2K views

Intasun32

I have tried all the e-mail addresses that I have for T-Mobile customer service but they all bounce back;

[EMAIL="cust.rel@t-mobile.co.uk"][email protected][/EMAIL]
[EMAIL="customer.relations@t-mobile.co.uk"][email protected][/EMAIL]
[EMAIL="customerrelations@t-mobile.co.uk"][email protected][/EMAIL]

All these I have used over the past years, and saved, but are now rejected. It seems that TM don't want to correspond with their customers except for on it's 'Contact Us' web page, sometimes you need a little extra space.

Can anyone help?

:beer:

OneADay

Probably to stop spammers.
Whats wrong with phoning them or going via the email in Contact Us (they end up calling you back).

_Andy_

Intasun32 wrote: »

I have tried all the e-mail addresses that I have for T-Mobile customer service but they all bounce back;

[EMAIL="cust.rel@t-mobile.co.uk"][email protected][/EMAIL]
[EMAIL="customer.relations@t-mobile.co.uk"][email protected][/EMAIL]
[EMAIL="customerrelations@t-mobile.co.uk"][email protected][/EMAIL]

All these I have used over the past years, and saved, but are now rejected. It seems that TM don't want to correspond with their customers except for on it's 'Contact Us' web page, sometimes you need a little extra space.

Can anyone help?

:beer:

Have you rung them and asked? (as in for a contact email addy)

c-m

They can't give out their email address. If you use the webform you will get a call back in about 24 hours.

Intasun32

OneADay wrote: »

Whats wrong with phoning them or going via the email in Contact Us (they end up calling you back).

@OneADay,

You are obviously not a TM customer!

Have you tried to sort out a complicated bill error with someone who speaks English as a second language?

Sometimes it is also better to have a hard copy and proof of what has been sent for your own records, something that is not possible on the 'Contact Us' web page.

Also the e-mail address that I had quoted was the UK CS office, or it once was!

Thanks for your all your comments but it seems that I will have write a letter and sent it 'snail mail' by recorded delivery.


:beer:

@C-M

Call the next day????

I sent off the query on the web site on Wednesday and still haven't receive a reply or phone call hence this posting.

The e-mail address was once posted on the web site, that's how I got them.
:beer:

gjchester

Intasun32 wrote: »

@OneADay,

You are obviously not a TM customer!

Have you tried to sort out a complicated bill error with someone who speaks English as a second language?

Thats no different to any other company, mobile or not.

The email addresses will have been discontinued as people used them to by pass the call centre, and TM want to get people to use the call centre, it's cheaper for TM to do so, puts everything in one place, and probably resolves a lot of issues at the first pass. I know it may not seem like it but may call centres resolve 70-80% of all calls on the first call.

Call them and if it's not resolved in the call ask for it to be escalated. It may not be what you want to hear but thats the support choice that TM offer.

If you want it in writing then unfortunatly you do need to write to TM.

Intasun32

gjchester wrote: »

........but may call centres resolve 70-80% of all calls on the first call.

@gychester,

I'd like to know where those figures came from, 70-80%!!! A mobile phone industry survey no doubt.

Apart from my own long experience with bl88dy overseas call centres, and then there are the amount of complaints we find on here and many of the other forums, I find your figures a little on the high side.

Bring back UK call centres and real 'customer service'.

:beer:

diamonds

Like any statistic its exactly that. GUESSWORK