Phone Call From Egg

Cardinal-Red · 9 March 2005 at 6:44PM

Tried to up my credit limit with Egg in anticipation of the anniversary offer coming around for me soon.

Got a phone call from them with the usual rubbish questions but then the representative asked me,

"I see in your first month you transferred a balance to your bank account - what did you use this for?"

Kind of stumped be a bit and so I bluffed it - but anybody else had this potential anti-stoozing question asked before?

Poppy9 · 9 March 2005 at 6:48PM

Just tell them to mind their own business. You could tell them anything they would never know. Why not tell them you are in the process of going through gender reassignment :rotfl:

stuwilky · 9 March 2005 at 6:51PM

It is there business isn't it? Its their money.

Just make something up.... A new kitchen is always a good one.

Cardinal-Red · 9 March 2005 at 6:55PM

I did make something up - said it was to pay off HP agreement on car etc.

I think it's very much their business - just warning others rather than complaining about the question...

nh · 9 March 2005 at 6:59PM

Surely you should say to pay off your overdraft as that is essentially what the payment straight into your bank account is supposed to be for.

Poppy9 · 9 March 2005 at 7:00PM

I don't see how its their business. They offered to lend you x amount of money. Did you have to tell them how you intended to spend it at the outset?

zcaprd7 · 9 March 2005 at 8:10PM

It is their business - they only let you have it on a cheap rate to pay off overdrafts.

Otherwise it would be a cash advance and they could ask for charges, interest etc.

user1234_2 · 10 March 2005 at 12:55AM

zcaprd7 wrote:

It is their business - they only let you have it on a cheap rate to pay off overdrafts.

Otherwise it would be a cash advance and they could ask for charges, interest etc.

Nah it's none of their business..read the T&C

2.4 You can ask us at any time:
...to transfer (by direct bank transfer) an amount from your Account directly to a specified current account held by you or an Additional Cardholder as long as the amount transferred would not make you go over the Individual Limit and is £100 or more.

Nothing about paying off debts.

BrightonLad · 10 March 2005 at 1:33AM

Cardinal-Red wrote:

Tried to up my credit limit with Egg in anticipation of the anniversary offer coming around for me soon.

Got a phone call from them with the usual rubbish questions but then the representative asked me,

"I see in your first month you transferred a balance to your bank account - what did you use this for?"

Kind of stumped be a bit and so I bluffed it - but anybody else had this potential anti-stoozing question asked before?

Last week i transferred £3000 from my Egg card to ING savings account for the SECOND YEAR RUNNING. just for the five months. They didn't ask me any questions, and they probably can see its going to an ING savings account?!?!

i tried to up my credit limit in anticipation of the anniversary offer in feb, but Egg were having none of it. Don't know why... all my other cards keep upping the limits willy-nilly without asking me, but my egg limit has been the same for over 2 years now!!!

Reaper · 10 March 2005 at 1:43AM

My guess is that they weren't investigating whether you were stoozing. Instead I suspect the guy was looking to see what he could sell you. If you said "to buy a car" they would have tried to sell you car insurance etc. Even if you had said "to put in a savings account" he probably would have tried to get you to open an Egg one (not that I'll say that if ever I'm asked!)

lswwong · 10 March 2005 at 10:33AM

I agree with Reaper. On the face of it, Egg has no right to find out what you actually used the money for. It does not make sense to me. I think they were just trying to find opportunities to sell other Egg products. Though, perhaps, the way the question was posed (by the Egg rep) could be understood differently! Just poor comms on Egg's part.