Halifax Mortgage PPI (MTPP), how long....

SamN

How long have people been waiting to hear back from the Halifax after sending in their FO questionaire? Also is it just a letter to acknowledge to say they have recieved it or is it a letter to state if they are upholding or rejecting the claim?

We have just sent in our claim for MTPP which we were mis-sold as we were told we needed it to secure the mortage product and at the time my Husband was a full time student doing his PhD!

The waiting game begins but just how long remains to be seen!

Have many of you claiming back PPI/ MTPP against Halifax mortgage had success?

Malefic_2

I think it took 12 weeks from me first applying for a refund until I got the letter saying that they will refund all +8% on my mortgage (that I still don't remember taking out!) and also on a CC that hasn't been used for about 3 years!

Sent the acceptance letter back at the start of September and still waiting - gave them a call t omake sure they received it and was told its with the people who work out the final amount.....still waiting on that one to come back. Some people in the other thread who appear to have accepted at the same time are slowly getting their final amount letters through but I don't think it goes on date order going by the chat in there!

HTH

dunstonh

Halifax are currently upholding virtually every PPI complaint going whether it has merit or not. No doubt that is due to backlog issues and will end at some point.

roonaldo

Halifax are only auto upholding the ones received before 4 May, and complaints received since are being reviewed under the PS10/12 guidelines.

TMPP were always optional policies payable by a seperate direct debit to the mortgage with clear cancellation rights on one of the pages.

Are you sure the policy was in his name? Its just that I doubt his income (if any) would have been used for the mortgage as he was a student so sounds unusual a PPI would have been setup in his name. I would imagine he was applicant 2 (with just life cover) and you were applicant 1 with the PPI. If im wrong then is very mis-sold.

Malefic_2

roonaldo wrote: »

TMPP were always optional policies payable by a seperate direct debit to the mortgage with clear cancellation rights on one of the pages.

See, this is why I don't think I actually had protection on my mortgage and depending to who I spoke to in the Halifax some said I did and some said I didn't.

Guessing if its gone to get a final figure on it I did - but I only have the one DD set up for the mortgage.

Mmmmm....strange one!

SamN

roonaldo wrote: »

Halifax are only auto upholding the ones received before 4 May, and complaints received since are being reviewed under the PS10/12 guidelines.

TMPP were always optional policies payable by a seperate direct debit to the mortgage with clear cancellation rights on one of the pages.

Are you sure the policy was in his name? Its just that I doubt his income (if any) would have been used for the mortgage as he was a student so sounds unusual a PPI would have been setup in his name. I would imagine he was applicant 2 (with just life cover) and you were applicant 1 with the PPI. If im wrong then is very mis-sold.

Totally positive it is in his name as well as mine and have the paperwork with it on. He is actually the 1st applicant on the TMPP. My hubby's PhD stippend was used for the mortgage as well as my income as it was a joint mortgage application.

roonaldo

SamN wrote: »

Totally positive it is in his name as well as mine and have the paperwork with it on. He is actually the 1st applicant on the TMPP. My hubby's PhD stippend was used for the mortgage as well as my income as it was a joint mortgage application.

Shocking sale!

SamN

Yeah thats what we have discovered too!

sukimia

roonaldo wrote: »

Halifax are only auto upholding the ones received before 4 May, and complaints received since are being reviewed under the PS10/12 guidelines.


Hi roonaldo

Hope you don't mind me asking but what are the
PS10/12 guidelines.

I ask because we have just put in a claim to the Halifax for loan PPI.

Thanks very much
Sukimia

roonaldo

The FSA PS10/12 rules were introduced at the end of last year to make firms deal with PPI complaints on a fair basis across the industry, basically to standardise it.

Before this, a lot of firms would only look at your complaint points and each firm were looking at complaints in a different way. Now they have to look at the whole sale and check suitability, eligibility, optionality, full costs being disclosed, cancellation rights, key exclusions and limitations being disclosed and more.

To be honest, you can almost say whatever you want in a PPI complaint now, as the firm has to look at the above. It does give firms less chance now to dismiss complaints, if they do reject complaints now, the PPI probably wasnt mis-sold.

src007

roonaldo wrote: »

Now they have to look at the whole sale and check suitability, eligibility, optionality, full costs being disclosed, cancellation rights, key exclusions and limitations being disclosed and more.

To be honest, you can almost say whatever you want in a PPI complaint now, as the firm has to look at the above. It does give firms less chance now to dismiss complaints, if they do reject complaints now, the PPI probably wasnt mis-sold.

This is a good answer, however I don't think that firms were ever allowed to only look at the narrow points a consumer raised. They always should have fully investigated every complaint. FSA PS10/12, generally speaking, wasn't really bringing in new rules, it was just telling firms how to do, what they already should have been doing.

Whilst things are alot better than they used to be and most follow the rules, there's still plenty of firms unfairly rejecting complaints.