American Golf

fluffnutter

If the club's showing signs of excessive damage after only a few uses, that's one thing. That it doesn't suit you or improve your game is another thing entirely.

Concentrate on whether the club is fit for purpose in terms of quality. You have no comeback re. the advice you were given from the manager of the shop about it suiting you, nor is your golf pro's assessment particularly relevant - he probably has his own agenda regarding which club you should use.

neiljules

bris wrote: »

It's not American golfs fault you can't hit the club, I can't believe you are being told you have a case here. You bought at retail, of course it's now worth half of what you paid. You hit at very high speed no matter how good you are, hit it wrong and you will damage the club, this is user error and not faulty goods.
I have a set of Calloway Diablo irons and Taylormade R9 woods, not one of them hit straight either, dam even my putter is faulty, or is it just me? Nah I prefer to blame the clubs too.

The point is that after going to a pro, with all the swing measuring equipment and seeing the results for myself, it is blatantly obvious that the club is no good for me and just no good period.. I went to get advice and buy a new club and was given shoddy advice just to sell something with a high margin. If a pro cant hit the club properly and any one else who tried it cant. Then it is the wrong club. Although my pro didnt immediately list all of his golf clubs to me when I went in so he is obviously not as good as you.

By your reasoning if you went to buy a car to go offroading and I sold you a skateboard it would be your fault for not being able to drive it?

neiljules

fluffnutter wrote: »

If the club's showing signs of excessive damage after only a few uses, that's one thing. That it doesn't suit you or improve your game is another thing entirely.

Concentrate on whether the club is fit for purpose in terms of quality. You have no comeback re. the advice you were given from the manager of the shop about it suiting you, nor is your golf pro's assessment particularly relevant - he probably has his own agenda regarding which club you should use.

If you had read the previous posts you would see that my pro has at no point tried to sell me anything that didnt suit me and all he said was that I should get my old club back. No upselling, no agenda. The pro gets paid to teach and advise, not sell.

The fact that it doesn't suit my game IS the point. I went to get advice and a club fitting and was given incorrect advice and sold shoddy equipment.

bod1467

Wilson are a known brand, so calling it "shoddy equipment" whilst possibly fair in this instance shouldn't be representative of the brand in general. That's assuming it really IS a Wilson Deep Red driver (per the link you gave).

But as others have said, the damage you describe suggests you should be able to return the club under SoGA as "not of reasonable quality". Whether you can get back your old club is another matter - if they can't return it then they need to repair/replace/refund the new club based on the agreed price including the trade-in value of your old club. (I hope this makes sense).

fluffnutter

neiljules wrote: »

If you had read the previous posts you would see that my pro has at no point tried to sell me anything that didnt suit me and all he said was that I should get my old club back. No upselling, no agenda. The pro gets paid to teach and advise, not sell.

The fact that it doesn't suit my game IS the point. I went to get advice and a club fitting and was given incorrect advice and sold shoddy equipment.

Did you get a club fitting? Or did someone just say 'buy this club'? What credentials did the person who sold you the club have to make a judgement about your game? Was he a golf pro himself? Did he watch your swing? Did you take a selection of clubs to the driving range and spend some time hitting them with the guy alongside?

If you didn't do anything of this, but merely said 'which club should I buy?' to be told 'buy this one', then you've not made a judgement based on anything useful, for which you're responsible.

If however, the shop offers an advertised club fitting service and spent some time with you only to sell you a club that doesn't suit you, then you might have some redress.

But these things are difficult to prove... "This club doesn't suit me". "Based on our assessment which was correctly followed out, we'd say it does". How can you legally argue with that? And if you just took their word for it without checking whether the person who advised you is qualified to do so you have no comeback at all.

TBH, if you went to buy a car and someone sold you a skateboard, then more fool you

fluffnutter

Did you pay for the fitting service? When my other half bought his clubs, he paid for the fitting service (which is redeemable if you then go on to buy some clubs). I think it was about £25 and the guy spent half hour or so with him at the driving range going through a selection of clubs. If you did this only to be sold a club that doesn't suit you, then you'd have a case for misselling.

If however, you merely asked 'Which club should I buy?' to be told 'This one', I don't think you have a case.

neiljules

It is a Wilson, but from what I have been told since it is a mass produced cheap product that companies like AG will buy in and then the salesmen get commission on the goods. I stress that this is what I have been told and is impossible to prove.

neiljules

fluffnutter wrote: »

Did you pay for the fitting service? When my other half bought his clubs, he paid for the fitting service (which is redeemable if you then go on to buy some clubs). I think it was about £25 and the guy spent half hour or so with him at the driving range going through a selection of clubs. If you did this only to be sold a club that doesn't suit you, then you'd have a case for misselling.

If however, you merely asked 'Which club should I buy?' to be told 'This one', I don't think you have a case.

Free fitting is quite often the standard and American Golf have a lot of space on their website dedicated to the benefits of buying clubs from them. fitting, shaft, head, grip etc.. I am now certain that they are not professionals. I explained my probelms to him, told him what I THOUGHT I needed and asked what would be best for me. What I ended up with was exactly the opposite of what the stats from my golf pro lesson showed that I needed.

The guy acted like he knew what he was doing and watched me hit the club, although didnt switch on the screens to let me see what the results were.

Quite simply, when my golf pro saw me hit this perfect club he just laughed, tried it himself and I laughed at him....

neiljules

Quote from American Golf Site............. "Within our high street golf stores we have full size driving bays set up for you to try all the latest equipment and at our driving ranges you can 'see it fly before you buy'. All our stores house full custom fit facilities and loft and lie machines to make on the spot adjustments to all sets that will give you the best technical chance of improving your game"

All I got was a right handed glove and the chance to hit 6 balls.

fluffnutter

So you might have a case for arguing that they didn't follow their own guidelines re. custom fit facilities. It's a shame you didn't ask for a more comprehensive service at the time. You could have gone elsewhere after your rather poor custom fit service; you didn't have to take the advice.

Whilst you might well be able to argue that their service was poor, I think you're better off arguing that the club is poor quality. I think consumer law is a bit clearer in terms of goods quality than it is in terms of advice/service which can be rather subjective after all.