Pensioner paying amazing mobile costs!!

diamonds

philgadd wrote: »

Actually, he has already paid the £1200 from the first 11 months, the £120 was towards septembers bill which was 150 quid again!!

Its a 24 month contract initially at £10 a month. They said could not lose out financially on the other 11 months of the contract!!!! err hello you have made £1200 already Virginmobile.

I sent an email to both MD's at virginmedia and virginmobile to raise awareness.

Who knows, I might just be able to raise awareness and get a policy or 2 changed :-)

Well done you.

philgadd

Yes, I told them enough had been paid to pay for this contract 6 times over, I even suggested they take the phone back (which is worth about 40 quid ironically). The Complaints advisor stated that they had him on a £600 a month credit limit!

I believe they have made a ridiculous amount of profit on am OAP which could have been averted, be interesting to see what the chief exec says if I brought it up on the next shareholders meeting!

Buzby

Whilst I'm not unsympatetic to his plight, begging the network for a reduction because ofthe mistaken belief there is some inherent requirement of firms to look after the disavantaged won't get anyone far. In an ideal world, perhaps - but you'll not be surprised of the number of people to manipulate the system in order to get something for nothing, or indeed a discount. I also do not think you have any bargaining power, VM's offer will be conditional on acceptance, and it will be full and final. You will not be able to accept then try and leverage a better deal down the line.

What you haven't explained is, after the first few bills where the texts started to get out of control - on what planet would he think the problem would be resolved if he continued to send them? If there were medical or mental capacity issues, then it falls squarely to the family to take control and ensure situations like these cannot reoccur. I see no reason why - having identified a service he likes - he doesn't get an inclusive option that locks the price. Blaming the network for providing the service in the first place is literally, shooting the messenger.

fin7

My dad didn't have a clue with his virgin phone, so I set it up that i could view his calls online and I kept watch that way.

diamonds

Buzby wrote: »

If there were medical or mental capacity issues, then it falls squarely to the family

No that falls to the state under Local Authority Act, and (apparently) implemented by the local authorities Social Work dept

daggy

RE: Always getting foreign call centres, have you tried your local VM shop?

I used to be with VM and their customer service was invariably poor....

philgadd

Hi Everyone, Thought I could up date you with what has happened.

Last week Virgin media finally called me and offered £60 off the outstanding £160 bill, it was a goodwill gesture and final offer.. I told them I would get back them.. I then sent 2 emails to the CEO of virginmedia and virginmobile.. I got a call from the CEO's office and they were fantastic, they cleared the 160 bill, offered the £20 a month tariff for half price and gave hi £500 back. My faith truly restored in Virgin as a company. They will also look into the process of the point of sale especially with senior citizens to make sure they have transparency..

ironically, 30 mins later I got a call from the guy who offered me 60 quid off the bill and when i told him what happened there was a deafly silence, so I wished him a happy xmas ha..

thanks to all of you who advised and supported me in this moral issue

TakeThis

philgadd wrote: »

Hi Everyone, Thought I could up date you with what has happened.

Last week Virgin media finally called me and offered £60 off the outstanding £160 bill, it was a goodwill gesture and final offer.. I told them I would get back them.. I then sent 2 emails to the CEO of virginmedia and virginmobile.. I got a call from the CEO's office and they were fantastic, they cleared the 160 bill, offered the £20 a month tariff for half price and gave hi £500 back. My faith truly restored in Virgin as a company. They will also look into the process of the point of sale especially with senior citizens to make sure they have transparency..

ironically, 30 mins later I got a call from the guy who offered me 60 quid off the bill and when i told him what happened there was a deafly silence, so I wished him a happy xmas ha..

thanks to all of you who advised and supported me in this moral issue

Good on them.

BillScarab

Congratulations on getting a result.

Have you considered GiffGaff? I put my daughter on that and for £5 top up a month she gets unlimited texts. It's ideal for someone who makes very few calls but sends a lot of texts.