£199.99 Toshiba refurbished laptop from Argos clearance!

Hermione_Granger

So fair enough, it can't be found on Google. (not that I really thought that you would be able to provide anything other than your opinion, and it seems that I was correct).
Do you really mean that Google can't find any reference to a case where legal precedence was set?

How about on one official consumer advice website?

There are many things that can void a warranty (not registering it for example can easily lead to some warranties being cancelled).
As already stated. A warranty is generally something that is offered in addition to your statutory rights. Because of this, a retailer or manufacturer is legally entitled to state terms and conditions (such as asking you to pay for a repair then reclaiming this payment from the warranty providers), that would not be allowed if they were trying to deprive you of your SOGA statutory rights.

I've been doing this a lot longer than you have

So tell me,
How old am I?
What do I buy and sell for a living?
How long have I and other family members been doing this?

Hermione_Granger

It isn't urban !!!!!!! myth.

Best you tell that to Consumer direct and Trading Standards then.
Feel free to contact them yourself if you want to confirm this. There is a link available on their website.

The information in this e-mail and any attachments is confidential and may be subject to legal professional privilege. Unless you are the intended recipient or his/her representative you are not authorised to, and must not, read, copy, distribute, use or retain this message or any part of it. If you are not the intended recipient, please notify the sender immediately.

Case No 1457789

Dear Ms XXXXXX

Thank you for your recent enquiry via our website, the response to which you will find below.


When purchasing any goods from a retailer or business in the UK and providing that the purchaser is acting in a non commercial manner, then the stipulations for the satisfactory quality and durability of said goods are covered by the Sale of goods act 1979 and also the Sale and supply of goods act 1994.
It is these two acts that ensure that the goods are of a satisfactory quality and are fit for their intended purpose, and the retailer is not permitted to add any terms or conditions to the contract of sale if these will infringe on the rights granted by the legislation.

Some retailers and/or manufacturers will also offer a warranty on the supplied goods and these warranties are in addition to any statutory rights that the purchaser may have.
As these warranties are something that is provided in addition to your legal rights, the provider is permitted to state terms and conditions such as what items are covered, how long they are covered for, exceptions to cover etc.
These terms and conditions must not attempt to cancel or lower the rights granted by consumer protection legislation.

With regards to the 2 specific items that you mentioned in your communication, one being the non-transfer of some warranties, and the other being some manufacturers refusing to honour warranties if a user replaceable part had been changed.
Provided that the warranty documentation had clear statements showing that the warranty was limited to the original owner, and that no parts or components could be replaced unless it was carried out by a nominated agency, then both of these stipulations are perfectly acceptable and legal.
Neither of these conditions would detract from the rights given under the Sale of goods act & the Sale and supply of goods act as a claim made under these acts is in no way connected to anything agreed to in a warranty contract.

I trust that this has fully answered your questions, and if there is anything else that I may assist you with please feel free to contact me again.

XXXXX XXXXX

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TakeThis

lelindaelizabeth wrote: »

I think you could have picked up a smacking deal here.

I think you might grow up to be a spammer....

DCodd

Hermione_Granger wrote: »

Best you tell that to Consumer direct and Trading Standards then.
Feel free to contact them yourself if you want to confirm this. There is a link available on their website.

Are they sure that's right?
I know in the Car industry and with printers that these terms and conditions have been destroyed in courts. You have the legal right to have patented parts fitted and supplied by anyone as long as the parts and the services offered are equal to or better than what the manufacturer / original supplier offer.

Why would this not apply to Computers?

JimmyTheWig

But with the car example, DCodd, is it not the case that getting the car serviced is required for the warranty, and the courts have ruled that that can be done by any competant company?
I think a condition that something _has_ to be done is a bit different from a condition where something mustn't be done.
But I don't know.

For example, I would have thought that if you bought a new car and had the exhaust replaced with a "boy racer exhaust" then you may well void the warranty on your new car. I don't know, just what I would have thought.


Equally, however, it comes down to how much the warranty is actually worth. Could most faults on the laptop be argued to have broken the SoGA which would still be enforceable if you'd upgraded the memory?

But aside from all of this, if you're going to buy what appears to be a cheap-quality laptop at a cheap price, why would you then spend money putting more RAM in it? Why not spend a little more upfront and get what you want in the first place?

I think this deal is great for someone with a £200 budget who wants a laptop. In a couple of years it will be dated and probably need replacing. But should be fine for now if you only want it for light use.
See my thread https://forums.moneysavingexpert.com/discussion/3512743 for other suggestions.

DCodd

JimmyTheWig wrote: »

But with the car example, DCodd, is it not the case that getting the car serviced is required for the warranty, and the courts have ruled that that can be done by any competant company?
I think a condition that something _has_ to be done is a bit different from a condition where something mustn't be done.
But I don't know.

For example, I would have thought that if you bought a new car and had the exhaust replaced with a "boy racer exhaust" then you may well void the warranty on your new car. I don't know, just what I would have thought.


Equally, however, it comes down to how much the warranty is actually worth. Could most faults on the laptop be argued to have broken the SoGA which would still be enforceable if you'd upgraded the memory?

But aside from all of this, if you're going to buy what appears to be a cheap-quality laptop at a cheap price, why would you then spend money putting more RAM in it? Why not spend a little more upfront and get what you want in the first place?

I think this deal is great for someone with a £200 budget who wants a laptop. In a couple of years it will be dated and probably need replacing. But should be fine for now if you only want it for light use.
See my thread https://forums.moneysavingexpert.com/discussion/3512743 for other suggestions.

Fair points.


I'm probably just being pedantic but I was looking at it from a "consumerables" point of view. The service on a car and tyres etc plus the ink cartridges in a printer are consumerables and can be bought and fitted by anyone competent as long as they match or exceed the manufacturers specification. As the RAM in the laptop is designed to be accessed and changed or upgraded then is the RAM, by definition, a consumerable?

Gamesquest1

Shops can claim you have voided your warranty, even if they are wrong its then on the consumer to proove it which unfortunatly often people wont do, as far as warranty, if you swap parts in somthing yourself, its at your own risk, as the store would actually probably win any case unless you are indeed a qualified computer engineer, but even still you can win a case on the basis that any reapir you did yourself, would not in any way shape or form of caused any damage or faults you are now trying to claim on your warrenty, i.e if you buy the wrong ram and try to in stall it and damage the ram slot, that would be classed as user caused damage, and would not be covered by warranty, also one last point is to claim on your laptop warranty the laptop they will only replace parts that they supplied if you do get the ram changed then your new ram breaks you cant cry to them about it, unless ofcourse your can proove that there was a fault on their laptop that caused the damage