Can a buyer do a 'cancel transaction'?

soolin

Crowqueen it is something i know we disagree on. I am more than happy to not insist a buyer pays for goods they order from me, however there is nothing at all in the DSRs that say I can't then reclaim my fees paid. There is no financial penalty to the buyer and I am not out of pocket.

Oliver14

Crowqueen wrote: »

Thanks for that clarification. The only time I've had to do this buyer was more than happy to agree so I didn't get into all the difficulties of a declined transaction or having to wait out the 7 days. Wasn't sure whether the seller had to manually close it after 7 days - obviously not before - or whether it did so automatically.

@Soo - don't forget if OP is a business seller and item was sold at fixed price then that sort of shenanigan is unfair on them. We all make mistakes, unfair to do that deliberately IMO, plus they have given some contact and they might be annoyed enough to force the situation and then sting the seller back. With the new remit of the DSRs extending to auctions this is going to be a hot issue in years to come.

I find that my rule of thumb is contact = cancellation; no contact = NPB. It keeps people onside, I'd rather someone honestly said they made a mistake, and on the other side of the equation, as I said, I make the same mistakes, doesn't mean I don't know how to put them right.

I think you get hung up on the term Non paying bidder all it is is a method for a seller to regain fees without the possibility of losing out due to the buyer not agreeing. It is perfectly acceptable under the DSRs as there is no financial penalty to the buyer (which is what the Dsrs state). Would calling aNPB something else help you accept it? Maybe a dopey buyer dispute?:D

Auntie-Dolly

I'm sure you have to close the unanswered mutual yourself after 7 days to claim the fees back & that if you leave it to close itself it will close without refunding the fees. Ebay actually reminds/prompts you to do this. I'll have a look on ebay to see if I can find the relevant info.

Auntie-Dolly

If you and the buyer agree not to complete a sale, you can cancel the transaction and receive a credit on your final value fee.

Here's how it works:

1. You open a case to cancel the transaction.
2. The buyer has up to 7 days to respond. If the buyer agrees to the cancellation, the case is automatically closed.

If you haven't heard back after 7 days, you can close the case in the Resolution centre (you must select the case you want to close).

The final value fee credit will appear in your seller's account within 7-10 business days of closing the case.

Auntie-Dolly

Timing is important

<LI class=unorderedList>You can open your case immediately to 45 days after the sale <LI class=unorderedList>The buyer has up to 7 days to respond to your case. If you haven't heard back after 7 days, you can close the case and you'll receive your final value fee credit <LI class=unorderedList>You need to close your case within 60 days of the transaction:

<LI class=unorderedList>If the buyer agrees to cancel, your final value fee will be credited to your account
• On the 61st day after the end of the transaction, if you haven't closed your case, eBay automatically closes it and you are not credited the final value fee
  
• Once your case is closed by you or eBay, you can't reopen the case
  

Auntie-Dolly

No it isn't. A seller must close the case after 7 days if the buyer has not responded to get the FVFs back. If they don't, the case will time out after 61 days & they won't get the FVFs refunded. I posted the relevant info from ebay in my posts above.

MissGivings_2

Auntie-Dolly wrote: »

No it isn't. A seller must close the case after 7 days if the buyer has not responded to get the FVFs back. If they don't, the case will time out after 61 days & they won't get the FVFs refunded. I posted the relevant info from ebay in my posts above.

Thanks AD, You are correct. Apologies.

I opened and closed a cancellation case on the advice of eBay Customer Support and their advice, which I've repeated here, was wrong.

OP, apologies, listen to Auntie-Dolly, she's right.

(probably gone away long ago...)

(Will delete my stuff if I can and edit corrections etc)

davemorton

Buyer agreed to a cancellation, so all sorted now, but thanks everyone for the help/advice.

MissGivings_2

davemorton wrote: »

Buyer agreed to a cancellation, so all sorted now, but thanks everyone for the help/advice.

So glad everything sorted despite my bad advice!

Best Wishes