Can a buyer do a 'cancel transaction'?

davemorton

As title suggests. A buyer bought an item from me, but then says it was a mistake, but I have a feeling that if I do a request to cancel transaction, that they may 'not get round to it'. Can the buyer initiate it, then at least it leaves my options open, and I can cancel it if they request one.?

davemorton

MissGivings wrote: »

need to be very sure that the buyer will agree before they do so.

Thats the problem. The item was a buy it now, the buyer apparantly tried to buy another from a different seller, that didnt seem to go through, so they bought mine, then the first purchase well okay and they paid for that one, wanting to forget about mine. I was okay with that, but I emailed the buyer 3 days ago asking if they would be okay with doing a cancel transaction, and still have not heard back from them, and this buyer has over 1000 feedback, so definitely no newbie!!

Crowqueen

If you do one and they don't respond for seven days then the case times out automatically in your favour (or you can close it as such - have only ever issued one that has been accepted so don't know exactly what happens from personal experience).

It's unlikely that having asked for one they would then decline it.

steveE2

You have 2 choices here, either give buyer 4 days to pay then open an unpaid item dispute which you can close again after a further 4 days.

Or you can choose to cancel the transaction, asking buyer to tick the I agree option and you get your fees back and can relist immediately.
Personally as you've heard nothing,i wouldn't risk a mutual now I would go straight for npb

Crowqueen

Since the law requires some sellers (fixed price BINs from business sellers, but extending to auctions in 2013) to accept cancellations before they have been paid, I do think there should be an option for the buyer to formally request a cancellation like there is on Amazon. That would remove this stupid will-they-won't-they situation and allow any buyer requesting a cancellation to sort it out promptly with the seller, so seller gets their fees back. No-one likes NPBs and of course they should be opened on people who don't contact at all, but the timescale is such that it stretches the whole process of relisting an item out a long time and in situations where buyers have additional rights it would stop sellers being mucked about for a week and allow buyers to exercise those rights.

This means that all those "don't want this item sorry bid by mistake" people get the honourable way out and seller gets the convenience of not having to wait to relist. Meanwhile people who won't sell when they have been paid lose the opportunity to try and claim their fees back, since the buyer is the one who should be initiating cancellation.

Amazon allow you to cancel immediately after you click through a sale if you make a mistake. I've made a couple when purchasing using 1-click, and their system admits that people who make mistakes aren't necessarily TSFE.

It could apply easily to BINs, which obviously can be made immediate payment only as an alternative (but sellers are still beholden to the DSRs).

soolin

Play the blonde card- on day 4 open a full NPB and if buyer complains just say 'whoops- I forgot i have the automatic assistant (or whatever it is called) activated and it opened as it detected a non payment', then ignore them for 4 days until it closes.

Auntie-Dolly

Just to clarify - if your buyer does not respond you MUST close the case yourself after 7 days or it will eventually time out & you will not get your FVFs back.

davemorton

MissGivings wrote: »

Never close an unanswered mutual case yourself - leave it to close itself to ensure you get your fees back.

Auntie-Dolly wrote: »

Just to clarify - if your buyer does not respond you MUST close the case yourself after 7 days or it will eventually time out & you will not get your FVFs back.

Now I am confused, but the assistant thing sounds good :beer:

soolin

Auntie-Dolly wrote: »

Just to clarify - if your buyer does not respond you MUST close the case yourself after 7 days or it will eventually time out & you will not get your FVFs back.

I thought it closed automatically after 7 days as th edispute had timed out?

Oliver14

soolin wrote: »

I thought it closed automatically after 7 days as th edispute had timed out?

It does if the buyer doesn't respond it closes in the sellers favour

Crowqueen

MissGivings wrote: »

Never close an unanswered mutual case yourself - leave it to close itself to ensure you get your fees back.

It can be very surprising how often buyers ask for a cancellation then don't bother agreeing when sent the form.

I think this is because many buyers are simply not aware of how a mutual cancellation works and that they only have to 'ask' the seller and they think the form is merely a confirmation that the seller has cancelled.

Many buyers are also completely unaware that the seller has incurred fees when selling the item!

Thanks for that clarification. The only time I've had to do this buyer was more than happy to agree so I didn't get into all the difficulties of a declined transaction or having to wait out the 7 days. Wasn't sure whether the seller had to manually close it after 7 days - obviously not before - or whether it did so automatically.

@Soo - don't forget if OP is a business seller and item was sold at fixed price then that sort of shenanigan is unfair on them. We all make mistakes, unfair to do that deliberately IMO, plus they have given some contact and they might be annoyed enough to force the situation and then sting the seller back. With the new remit of the DSRs extending to auctions this is going to be a hot issue in years to come.

I find that my rule of thumb is contact = cancellation; no contact = NPB. It keeps people onside, I'd rather someone honestly said they made a mistake, and on the other side of the equation, as I said, I make the same mistakes, doesn't mean I don't know how to put them right.