£4000 Final Gas bill from Scottish Power

M0stly_harm13ss

jalexa wrote: »

I can only think he was referrring to the bush. It is the meter reader's job to report back meter problems, not yours.

Sorry I was paraphrasing slightly, he definitely mentioned the meter.

spiro

jalexa wrote: »

I can only think he was referrring to the bush. It is the meter reader's job to report back meter problems, not yours.

The problem in gas is that anything recorded by the reader is just sent as comments against the reading. With suppliers receiving tens of thousands of reading per day sometimes an important comment (they include loads of comments) can get missed. That is probably why he said to report it.

Scottish_Power

Hi M0stly harm13ss,

If you e-mail me your details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I will sort out the incorrect billing for you. When you e-mail me please confirm your meter serial number (from the meter) the current reading and if there is a sticker on the meter confirming the installation dates, readings etc this info may also help.

Kind regards

Graeme @ ScottishPower

dogshome

Hi MOstlyharm 13ss - Your 1st Post mentions you are already involved in the Switch process - Get onto that new supplier today by phone and send an Email, advising them you have a metric meter.
If you don't do this the 'system' will just roll on and the new supplier will make the same Imperial/Metric billing error.

SP owe you money, but don't take their word for how much it is and do the sums yourself

Look at each one of your old bills.
If you are on a 2 rate tariff, accept the figures for the 'Prime Units' charged as however the bill is worked out you must pay these (If you are on a Daily Standing charge, re-calculate all the Kwh)

On the line on dealing with 'Secondary' units, multiply the meter units by 11.2, then x this by the cost per Kwh - Your new bill should be made up as:
Prime Units As charged on the original bill............................£xxx.xx
Secondary Units Your figures on 11.2Kwh per meter unit........£xxx,xx
Subtotal........................................................................ £xxx.xx
Less any discounts( D/D?, Online bill? )................................£xxx.xx
Total............................................................................ £xxx.xx
+ 5% VAT...................................................................... £xxx.xx
FINAL TOTAL.................................................................. £xxx.xx

mattcanary

Yeah, I would imagine that the meter change (from before you changed to Scottish Power) wasn;t passed on to by your old supplier to Scottish Power when they took over the supply. This would have meant that you were being billed based upon the old imperial gas meter still being in the box.

The fact the meter reader said that something was wrong is a big pointer too that your bills were totally wrong. He in all likelihood would have noted his hand-held machine that a meter change had taken place but for whatever reason this was never actioned by Scottish Power.
The readings would have been estimated because the readings input by the meter-reader would not have tallied up with the estimates (based upon the old gas meter). The readings would therefore have got rejected and you were sent yet more estimated garbage bills. Whether or not there is a bush in front of your outside meter box is neither here nor there as it turns out.

Scottish Power need to rebill the whole account using a correct start reading based upon the new gas meter and not the old one!. From the rep's email on this thread, it looks like this will be done.

M0stly_harm13ss

Hi all

Apologies, been a long day at work. I have contacted Graeme from SP above with a photo of the meter (which shows the meter number and a date when it was installed) and rang the call centre this morning to open a dispute on the bill (to ensure I don't get a final demand in a few days!). The lady in the call centre informed me that my account will be passed to the back office to be rebuilt based on my December 2009 opening reading. I will also contact my new supplier asap as mentioned above to ensure they have the correct type of meter on file.

I'll let you know the outcome, but in the meantime thank you to everyone for their help and time. It is very much appreciated.