Argos Furniture Complaint - Any Suggestions??

DSmiffy

3 months ago we bought a load of the Manhattan bedroom furniture from Argos, the build it yourself type, and it was fab, so we ordered some more about a month ago.
When it came, same range, we put it together but noticed that some of the draw fronts very slightly warped and there were a few pieces missing from the corners where they had been knocked. Overall just not as good as the first batch, looked like it had been made in a different factory.
Anyway, we kept it as we had visitors staying and we needed the furniture, but wrote to Argos to 'advise them' that the second batch wasn't upto scratch, but we were happy to keep it but could they send us some vouchers to compensate. I was happy for someone to come and inspect it. However they said they would replace the furniture.

That's great I hear you say, but, it took a couple of days to build it all, and it can't leave the house without being taken apart again, the wardrobe alone is huge, and finally no way can I face another two days putting the new lot together. So I wrote back stating this fact, but received a letter today saying they won't give any kind of discount for faulty goods which are kept by the customer.

Overall we've spent around £1000, and I'm happy to keep it all, I just wanted a bit of discount for the inconvenience, thought I'd be doing them a favour by not returning it all.
Any suggestions on what I could do next, or should I just forget the whole thing?
Thanks,

Epiphone

You've accepted the goods so you're a bit stuck really.

Poppy9

Tell them to come and collect it as its faulty. Don't dismantle it though tell them they will have to do that or reimburse you the cost of getting someone in to dismantle as you cannot afford to take more time off work to sort out.

IvanOpinion

While Argos are meeting necessary commitments by replacing the goods without question I think it is unfair that you will have to dismantle it again. Personally this would give me problems since I use lashings of glue when I assemble flatpacks. Therefore I agree with Poppy, tell them that the onus is on them to dismantle the old stuff.

You might even find that they will deliver the new stuff and then leave the old stuff. Just be very careful what you do with the new stuff ... i.e. don't sell it on e-bay too quickly since they may demand it back.

Ivan

DSmiffy

Thanks everyone, I'm writing back to them today, so will keep you posted on what they say regarding sending someone to dismantle.

DSmiffy

Thanks Ivanopinion, I've just written back suggesting what you mentioned about the glue and perhaps getting a big burly bloke round!! I'll keep you posted.

Swattie

I would recommend talking to the Directors Office in Milton Keynes Head Office - they are far better at resolving issues than the contact centres and are there to trouble-shoot issues that are addressed directly or escalated to any of the Argos Directors