Best Offer problem

Twisted_Angel_2

Hello all

I have sold a art print on Ebay. I had it listed for £99.95 or best offer plus £10 postage.

I received the best offer notification which was £90 plus £10 postage which i accepted.

I sent the invoice. The buyer has requested the invoice a couple times over the last few days which i keep sending.

Then he or she has sent me a message saying the invoice total is meant to be £90 inc the postage as in the message box he or she had written "£90 total including delivery". Which to be honest i never saw.

I have just done a dummy run of buying a item on best offer and you have to type in the amount you want to offer then quite clearly directly underneath it states the postage cost on top as per auction listing. It then asks you to confirm again. Again clearly stating your offer price in this case was £90 with the postage cost of £10 on top.

I feel like the buyer is trying to pull a fast one to be honest for a tenner.

Should i stick to my guns or am i the one in the wrong? I realize i am going to get a negative over this which i am upset about as i think i will loose my power seller and top rated seller status

Thank you for any help.

chemical.galaxy

Twisted_Angel wrote: »

Hello all

I have sold a art print on Ebay. I had it listed for £99.95 or best offer plus £10 postage.

I received the best offer notification which was £90 plus £10 postage which i accepted.

I sent the invoice. The buyer has requested the invoice a couple times over the last few days which i keep sending.

Then he or she has sent me a message saying the invoice total is meant to be £90 inc the postage as in the message box he or she had written "£90 total including delivery". Which to be honest i never saw.

I have just done a dummy run of buying a item on best offer and you have to type in the amount you want to offer then quite clearly directly underneath it states the postage cost on top as per auction listing. It then asks you to confirm again. Again clearly stating your offer price in this case was £90 with the postage cost of £10 on top.

I feel like the buyer is trying to pull a fast one to be honest for a tenner.

Should i stick to my guns or am i the one in the wrong? I realize i am going to get a negative over this which i am upset about as i think i will loose my power seller and top rated seller status

Thank you for any help.

Can you look back at their offer where the buyer says £90 including delivery? - if that is correct then really you should stick to the deal made even though you did not read it correctly at the time, and be gracious about it
I know it's a pain and hopefully you will not be out of pocket over it but I would always try to keep a buyer happy.
If you think about it the 20% discount on ebay fees you get for being TRS will probably make up for the £10 postage fees lost over time so not worth jeopardising?

Twisted_Angel_2

chemical.galaxy wrote: »

Can you look back at their offer where the buyer says £90 including delivery? - if that is correct then really you should stick to the deal made even though you did not read it correctly at the time, and be gracious about it
I know it's a pain and hopefully you will not be out of pocket over it but I would always try to keep a buyer happy.
If you think about it the 20% discount on ebay fees you get for being TRS will probably make up for the £10 postage fees lost over time so not worth jeopardising?

Yea you are right. I have looked on the order page and it does clearly state offer price £90, postage £10. But it says buyer has left you a message and if i go to the drop down box there is says "£90 inc delivery" as a message from him. Really if he wanted to do £90 total he should of offered £80 plus the £10 postage.

I just get the feeling he has done this before iykwim.

Crowqueen

I think this is probably a misunderstanding on their part - I'm not entirely sure what they have to gain by doing this - they commit to buy when you accept your offer so they may be genuinely confused about what they have actually offered.

If they pay through eBay they will have to pay the full £100. If you make arrangements with them to pay what they think they are offering you will probably come out of it unscathed. It's a tricky one to resolve but nothing will be gained by insinuating they are a scammer when they may be genuinely just a bit clueless.

Twisted_Angel_2

Crowqueen wrote: »

I think this is probably a misunderstanding on their part - I'm not entirely sure what they have to gain by doing this - they commit to buy when you accept your offer so they may be genuinely confused about what they have actually offered.

If they pay through eBay they will have to pay the full £100. If you make arrangements with them to pay what they think they are offering you will probably come out of it unscathed. It's a tricky one to resolve but nothing will be gained by insinuating they are a scammer when they may be genuinely just a bit clueless.

I wouldnt say to them they are a scammer but i get the impression from his messages he knew exactly what he was doing. It does clearly state as you enter your offer and when you commit to buy i dont think you could mis-understand it especially if you find the drop down box to add "£90 including delivery".

Maybe i will have to go with it this time. Thank you both.

Crowqueen

Having recently made a best offer as a buyer it could be clearer IMO, but I see what you're saying.

Things that we cotton on to often seem confusing to other people; there are so many people who in the clear light of day look at a listing, for instance, and pick out the bits that others fail to notice. Perception differs. I know I've been confused and made mistakes in the past, so I wouldn't put it past other people to make them either.

Obviously_the_best

If he doesn't pay then open and NPB dispute, and stick to your guns, buyers cannot send a message afterwards, he should have read the info, and since he didn't he has now got to pay for it

Twisted_Angel_2

Just a quick update. The buyer got very nasty about it even though i was trying to resolve it by meeting him halfway and has been sending me nasty messages and phone calls which i have forwarded onto ebay help.

He basically admitted as i suspected that he knew what he was doing but its my own fault.

Ebay agreed with me as i contacted them over it all and gave him a NPB. They said if he leaves a negative i can ask them to remove it as it did not pay so hopefully it should not affect my power or top rated seller status.

porto_bello

Twisted_Angel wrote: »

The buyer got very nasty about it even though i was trying to resolve it by meeting him halfway and has been sending me nasty messages and phone calls which i have forwarded onto ebay help.

He basically admitted as i suspected that he knew what he was doing but its my own fault.

Ebay agreed with me as i contacted them over it all and gave him a NPB. They said if he leaves a negative i can ask them to remove it as it did not pay so hopefully it should not affect my power or top rated seller status.

I think you're on the right lines - stick to your guns and keep eBay informed of developments. He was smart enough to put in a formal offer for £90 plus £10 postage, which isn't open to interpretation. Later claims that he meant something different simply won't wash.

MissGivings_2

seems an awful lot of stupid fuss and nonsense from the buyer for the sake of £10 in the first place.

And now they've got stubborn and angry because their little 'wheeze/mistake' didn't work and the OP didn't roll over.

Op's is correct as far as how 'best offer' works and has tried to be reasonable with the buyer. Can't get better than that, can you?

Ridiculous buyer

johnnyboyrebel

Buyer sounds like a total tit.

All that to save a £10!!

As others said let eBay deal with it as sure it will go in your favour. You surely cannot agree to 90 + 10 but then get out of that by simply adding a message saying 90 in total. Surely the message is irrelevant in this instance?