Attn Plusnet "Market 2" Broadband Customers

luci

Shamelessly pinched from the Grabbit board with many thanks to Stu@rt for posting it.

Yesterday I stumbled across a piece of information on Plusnet's website..........

On 12th July 2011, their market definitions changed so that pricing for market 2 reflected that of market 3.

Broadband charges are dictated by the type of exchange you are connected to. Previously those connected to "Market 2" exchanges were not able to take advantage of their discounted rates.

Now Plusnet have agreed to treat new "market 2" customers the same as "market 3".

This means that those adopting their "Value" package will be charged £6.49 instead of £12.99 and those adopting the "Extra" package will be charged £11.49 instead of £17.99.

Now the important bit ! This offer is intended for new customers only, but I raised a support question and was told that existing customers could have the new rate if they requested it. And indeed they have already altered my rate and my monthly bill arrived by email today with the new reduced rate - Saving me £72 annually.

So if you are connected to a Market 2 exchange and are paying the full price, you should be able to contact them and ask them to reduce your monthly bill.

Find out the status of your exchange here........

http://usertools.plus.net/exchanges/

https://forums.moneysavingexpert.com/discussion/comment/47305273#Comment_47305273

darleydame

That sounds great but having checked my exchange I am Market 1

Timalay

Plusnet contacted me when my exchange had been upgraded.

ChiefGrasscutter

They didn't contact me.
I was on one of their older legacy products and swapping to one of their current ones would have been more expensive....so I didn't.
But when the market 2 issue was changed within Plusnet's charging policy - it then did become cheaper to change.
Thanks to these thread on here, I've now made the change online.