My rights to cancel contract?

smirnoffmum

I have been with sky since May 2011 and have been paying over £70 per mth for sky+ hd,a basic phoneline and 8mb broadband.. I have never had more than 1-2mb broadband in all this time and the phoneline is awful.. constantly crackling and cutting off in the middle of phonecalls. To add insult to injury I have recently found out that the reason that Sky wont sort thisw problem out is because they rrent my line from BT. So I am now being sent between Bt and Sky and I have lost track of the Bt enginneers that contact me to arrange to visitt the house to sorrt the problem only to say its a problem at the exchange. I have had morre than enough and really would like to know what my rights to cancel with Sky are,as I am not getting the service i signed up for..

penrhyn

If you are on Sky Connect broadband then its a resold BT product, Sky need to arrange for BT Openreach to sort it out for you.

If you are on Sky LLU then it may well be Skys equipment, however its still up to BT to sort it.

Google for the BSkyB MD and email him.

Buzby

Your remedies for contract breach are explicitly stipulated within the contract you agreed. (What you're entitled to do is there - just read the contract).

You will not have been guaranteed a minimum level of speed - just a maximum, so as long as that is not exceeded (!) they're not in breach as it is an 'up to' claim. If you are getting less that what is deemed satisfactory, then it is a fault and will need looking at - you should then recieve credit for the period the line is not working as it should.

In no case is their failure to deliver a valid reason for termination - the best solution is to advise them you are not satidfied, notethis on your file - and circle the date on your calendar when you can leave without penalty.

Gordon_Hose

Sky don't do their own up to 8Mb package, so chances are you're on their Connect package, which is awful to say the least. Heavily throttled due to it being re-branded BT Broadband.

In any case, getting 1-2Mb on an up to 8Mb package isn't reason enough to cancel your contract.