Help get my printer to work please

SavingJane

Hi

Hope i've posted this in the right place sorry if I havn't

I can't get my printer to print

It's connected via usb but when I go to print nothing happens

It's on and working, did a test sheet on the printer itself

I'm at a total lost and need to print something asap

Any ideas from thous with the knowhow

Thanks

Jane

santer_2

Which make and model printer and which version of Windows?

SavingJane

It's a dell V305w (all in 1 job) and Vista

Thanks

Bollotom

You didn't connect the printer before installing the drivers? If you did you'll have to uninstall the printer, disconnect and reload the software and only connect the printer and turn it on when prompted. I had the same problem with mine until I followed similar advice, Hope it works for you.:cool:

Edit fer spelin

santer_2

If you click start then run, type services.msc then press enter, wait a while for the services box, look for print spooler, is it started and set to automatic? If not, left click the print spooler entry, right click it then click properties, change the start up type to automatic, click apply, click to start the service, restart the PC

Did you print the test page from start, devices and printers, right clicking the printer, clicking printer properties, clicking print test page

SavingJane

It's set as automatic

I did the test page via the printer it won't let me do it the way you suggest

It won't even let me unistal it now as saying still in use, think it's not got rid of a page i was trying to print which might be stuck in the que

santer_2

Go to devices and printers, right click the printer, look for print queue then click that, if anything is listed, left click it, click printer, click cancel all documents. If nothing shows in the print queue, restart the PC then try to uninstall it, if it still says in use, switch the printer off and remove the USB lead from the printer, restart the PC then try to uninstall.

If it still says in use, right click the taskbar, click task manager, click processes, left click any Dell entries, right click them then click end process and confirm

Run Windows Update, look for option updates, software, hardware etc, If there are any for the printer, then it is unlikely to have installed correctly. At this point you may as well see if the windows update software helps

Have you got .net framework 2.0 installed and updated?

SavingJane

Thanks will have to do all that tonight as baby just woke he loves a wire to play with lol

Will reply later, thank you

santer_2

http://en.community.dell.com/support-forums/peripherals/f/3528/p/19317003/19637102.aspx#19637102

http://en.community.dell.com/search/searchresults.aspx?q=v305w+does+not+print+with+vista

Hope it goes well

SavingJane

Done all that and nothing still not working dam thing

santer_2

I would ask them here now

http://en.community.dell.com/support-forums/peripherals/f/3528.aspx

Or choose technical support for a product I already own here, is says it covers their limited warranty, without saying what that is, so fill in the service tag etc and close the page if it mentions a fee

http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/chat/en/hardware_chat?c=uk&l=en&s=en

This is for the US one, they might answer it now

http://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&cs=19&l=en&s=dhs