How to complain about a UK Hotel

I've recently stayed at one of the Britannia Hotels, I booked directly through their central reservations department and paid for a full board break including, breakfast, lunch & dinner. When I arrived at the hotel I was told they didn't provide lunches. The Reception Manager was unable to resolve my complaint before my departure and suggested I write to them. I'm clearly unhappy that I paid for meals that I didn't get. Does anyone know if there is there a regulatory body who oversees UK hotels that may be able to help me?

Comments

  • If the hotel won't resolve your problem shouldn't the next stage be the hotel group rather than a regulatory body (if one exists) ?

    For example on their website is a form to contact head office
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Nikki1974 wrote: »
    I've recently stayed at one of the Britannia Hotels, I booked directly through their central reservations department and paid for a full board break including, breakfast, lunch & dinner. When I arrived at the hotel I was told they didn't provide lunches. The Reception Manager was unable to resolve my complaint before my departure and suggested I write to them. I'm clearly unhappy that I paid for meals that I didn't get. Does anyone know if there is there a regulatory body who oversees UK hotels that may be able to help me?
    The Reception Manager suggested you write to them.

    What was their response?

    The county court system is your ultimate arbitrator.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.8K Banking & Borrowing
  • 252.6K Reduce Debt & Boost Income
  • 453K Spending & Discounts
  • 242.7K Work, Benefits & Business
  • 619.5K Mortgages, Homes & Bills
  • 176.4K Life & Family
  • 255.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.