How to complain about a UK Hotel

Nikki1974_2

I've recently stayed at one of the Britannia Hotels, I booked directly through their central reservations department and paid for a full board break including, breakfast, lunch & dinner. When I arrived at the hotel I was told they didn't provide lunches. The Reception Manager was unable to resolve my complaint before my departure and suggested I write to them. I'm clearly unhappy that I paid for meals that I didn't get. Does anyone know if there is there a regulatory body who oversees UK hotels that may be able to help me?

johnnyreggae

If the hotel won't resolve your problem shouldn't the next stage be the hotel group rather than a regulatory body (if one exists) ?

For example on their website is a form to contact head office

wealdroam

Nikki1974 wrote: »

I've recently stayed at one of the Britannia Hotels, I booked directly through their central reservations department and paid for a full board break including, breakfast, lunch & dinner. When I arrived at the hotel I was told they didn't provide lunches. The Reception Manager was unable to resolve my complaint before my departure and suggested I write to them. I'm clearly unhappy that I paid for meals that I didn't get. Does anyone know if there is there a regulatory body who oversees UK hotels that may be able to help me?

The Reception Manager suggested you write to them.

What was their response?

The county court system is your ultimate arbitrator.