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3 Retention deals
Popped in to my local 3 shop recently to see about a phone upgrade as my contract was coming to an end. Without going into details the upshot was when I asked what they would do if I told them I was going to another provider for phone and mobile broadband all I got was a shrug of the shoulders.
Phoned 3 customer service, chose the option "If you're thinking of leaving us" and got £5 off my monthly fee straight away. Then phoned broadband customer service and got a new wi-fi dongle at my old rate of £15.74 a month instead of £18.99.
Phoned 3 customer service, chose the option "If you're thinking of leaving us" and got £5 off my monthly fee straight away. Then phoned broadband customer service and got a new wi-fi dongle at my old rate of £15.74 a month instead of £18.99.
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Comments
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If your contract was with a decent phone, then £5 is a very small discount. Hope it is a rolling contract, not a long commitment....Phoned 3 customer service, chose the option "If you're thinking of leaving us" and got £5 off my monthly fee straight away.
£5 figure on its own is meaningless. What matters is the final price and what you get for it.0
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