We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Internet connection dropping

Options
2»

Comments

  • redped
    redped Posts: 787 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Just to explain my post a bit more, there are 13 possible wifi channels, and your router will be set to use one of them. However it's possible that a neighbour is also using the same channel as you, causing possible interference and maybe the problems you're seeing. A lot of wifi routers default to the same channel, which contributes to the problem.

    There are lots of free utilities that show which of the channels are being used, such as inSSIDer or netstumbler. If you download and run one of these, you should see all local routers that are currently running, including your own. If you're using the same channel as someone else, just log on to your router and change the channel to one that's not being used.

    I'm not sure if your PC will automatically detect the change, so after saving the change either disable & re-enable wifi on your PC, or just reboot it. Your PC should then pick up your wifi connection on the new channel, and hopefully there'll be no dropped connections.
  • GunJack
    GunJack Posts: 11,829 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Nicki wrote: »
    Is this what you need?

    Connection speed. downstream 4533 kbps upstream 941 kbps
    Line Attenuation downstream 32.5db upstream 17.5db
    Noise margin downstream 3.6 upstream 6.0

    Yes. spot on :)

    trying different wifi channels is always a good idea, however from the line stats above, there is a definite line issue going on here.

    for a downstream of 33 dB, you should sync to the exchange at around 13 Megs unless you're on a capped 8 Meg service. See the most accurate line estimator here:-

    http://www.kitz.co.uk/adsl/max_speed_calc.php

    your downstream noise margin is very low (unless your line is almost perfect) but depends a bit on what time of day you took the stats, in the evening perhaps ??

    edit - just seen the time of your post, so that explains it :)

    First thing to do is to connect the router to the test socket to eliminate any internal wiring issues. Do you have a spare microfilter to try ?? See the guides here and here:-

    http://www.kitz.co.uk/adsl/socket.htm

    http://www.dslzoneuk.net/socket.php

    if you follow these and there is no change, then we're looking at substituting microfilters/phone to router cables/router before going to your ISP and reporting the issue. If you go to them now, they'll only have you do all this first anyway...

    See how you get on and let us know :)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.