bencasey2001 wrote: »
Hi All I'm new here but I have been looking at the thread and I recently complained to Barclays. Some girl phoned me after I took it to the FOS as they are paying Direct Debts at mid-night on a Friday which should not be paid until the Monday. if you go in on a Saturday and pay the money in or transfer the money from your savings account with them to the Normal account. Then it is not recognised and the bill is not paid and you get charged for it. I found this a bit unfair so I complained in a friendly manner which is my right. at the end of it all I got some stroppy girl on the phone who called me. She confirmed who I was then went into a speech about there policy. When I tried to speak she spoke over me and when she was finished hung the phone up.
So the only thing left for me to do is to change banks which I'm in the proccess of doing now. But if we think about it all the people who have complained and got nowhere changed there account. Well that would be about 250,000 people from what I gather what would they then do?
They are loosing revenue if you leave in me leaving over a year it only works out at a couple of thousand they loose. If 250,000 left that would go into the millions.
I would advise anyone to let there feet do the walking Iam and they wont get my money no more.
Anyway a bit of a rant but the banks need putting in there place I think
NFH wrote: »
I don't understand why it's Barclays which tops the league. They have 4 complaints per 1000 customers, the same as NatWest and Santander. Because there are no decimals on the figures, unlike the figures for HBOS and HSBC, it's not clear which of the three is worst. The partial omission of decimals looks fishy.
opinions4u wrote: »
To a point. It's certainly a better measure of complaints than we've had previosuly.
But Santander, for example, will have fewer transactions per account than Barclays, simply because the company's background is a collection of building society savers with a few current accounts chucked on in recent years. Savings accounts have far fewer opportunities to go wrong than current accounts.
Barlcays on the other hand is a huge number of high transaction current accounts.
So reading between the lines, I'd still say Santander is the worst of the lot!
NFH wrote: »
The published data is statistically meaningless because it does not include the number of customers per bank. If Bank A has 100 customers and 100 complaints, but Bank B has 10,000,000 customers and 101 complaints, which bank has a worse complaint history? Bank A of course. However, the media would report that it's bank B, which is misleading and inaccurate.
heloid wrote: »
You may have noticed that the figures also include the number of complains per 1000 customers..
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