giffgaff help

johnnyroper

I have been using GIFFGAFF for a while with no problems but while on holiday in america my goodybag ran out and i had not queued one up.
Now back i have tried to top up but i am unable to log in everytime i enter my log in details i get an incorrect credentials message. The details i enter are definately the ones i have used previously,i have tried clicking the forgot username/password link but i never get the reset message from them. I am unable to log in to ask community or ask an agent for advice on resolving the issue.
Can anyone offer any advice/phone numbers for giffgaff to help me getting up and running again?

darkxkiller

hey bud,

i had the same issue you got.

it's not your fault, giffgaff is having issues with safari and ie9 as well as google chrome browser.

i was able to login using firefox.
(clear your browsing cache if you can't access it with firefox, and it should work after that)

adrian74

johnnyroper wrote: »

I have been using GIFFGAFF for a while with no problems but while on holiday in america my goodybag ran out and i had not queued one up.
Now back i have tried to top up but i am unable to log in everytime i enter my log in details i get an incorrect credentials message. The details i enter are definately the ones i have used previously,i have tried clicking the forgot username/password link but i never get the reset message from them. I am unable to log in to ask community or ask an agent for advice on resolving the issue.
Can anyone offer any advice/phone numbers for giffgaff to help me getting up and running again?

Hi Johnny,

I'm a member on the giffgaff forum (and happy customer!) - just saw your message via the gifgaffhelp twitter feed on the side of the giffgaff website.

If you're happy to PM me on here with your giffgaff username, I'll raise a ticket with an agent on your behalf.

My username on giffgaff is the same on here, if you want to check I am who I say I am.

Adrian

adrian74

The giffgaff support team have also picked up on this (on their @giffgaff twitterfeed). I can't post links as a newbie, but they suggest emailing giffgaffteam[at]mailuk[dot]custhelp[dot]com

johnnyroper

thanks for the replies

i have tried on a different laptop using win xp and internet explorer able to log in fine.
issue is just on iphone app,safari and chrome.

I will now log it through the proper procedure as i am now logged in ok,thanks for the email though.