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Change of address charge

We recently moved house and my partner phoned to change car insurance details. The good news is that the insurance is £28 a year lower. However, we've been charged a £25 administration fee to change the address! I think this is outrageous and we won't be using them again come renewal time. Has anyone else encountered this daylight robbery and is there any way to avoid it?

Also, can anyone explain why car insurance companies only differentiate between a car being parked on the road/drive and being in an individual lock-up garage? We've now got a gated communal gated car park. I know there's always a risk of someone sneaking in but surely that's still safer than it being parked on a drive or road?

Comments

  • I'd ask them also to explain how the charge is calculated. It does not cost £25 to enter a new address and click the 'recalculate premium button.' I suspect that if you read the insurance T&Cs that it probably vaguely mentions additional charges, without being too specific about it.

    Like AlMac says, name and shame. Whilst you are at it, why don't you ask the insurance company for a list of charges it might apply and post that too?
  • honeypop
    honeypop Posts: 1,502 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Prudential? They charged my the same amount to amend my details when I had to call them. I wrote to them saying it was a joke, it doesn't cost that much for a telephone operator to amend a couple of details and send a new certificate and if I could have done it online like my old insurance company it wouldn't have cost anything, so why should I pay because they are not up-to-date with technology. I got an apology letter saying although I agreed to the charge by taking the insurance out (all charges listed in the t&c's), they were refunding the amount!!
  • Astaroth
    Astaroth Posts: 5,444 Forumite
    Some companies charge as much as £35 for admin fees on mid term amendments
    All posts made are simply my own opinions and are neither professional advice nor the opinions of my employers
    No Advertising or Links in Signatures by Site Rules - MSE Forum Team 2
  • dunstonh
    dunstonh Posts: 120,205 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    and nowadays most companies make the charge. Its what you get for wanting cheaper insurance premiums.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • raskazz
    raskazz Posts: 2,877 Forumite
    I know of one that charges £40. Then add IPT to that - £42.
  • Mikeyorks
    Mikeyorks Posts: 10,377 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Basically identical thread yesterday :-

    http://forums.moneysavingexpert.com/showthread.html?t=350854
    If you want to test the depth of the water .........don't use both feet !
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