BT Complaints & Escalation

cheepskate_2

Hi BT Representative.

Wondering if i could pm you to get my fathers phone line sorted. He has Alzheimer's, is moving house and we need to keep his service with as little a disruption as possible
Link to problems i am having.....Problem is nobody will sort it out or follow it up till it gets sorted

8 operators I have spoken to today and the senario gets worse after each one

Linky to a bit of my problem

https://forums.moneysavingexpert.com/discussion/4638177

BT_company_representative

Hi Cheeskate,

I'll be able to help get your father's line sorted. Please could you send me in your details using the link found in my profile?

Thanks

Paddy

cheepskate_2

hopefully i have used the right link, what is the timescale for getting in contact.

bullshot

cheepskate wrote: »

Maybe I'm being a bit daft....but cant seem to see send a pm button

help:)

Click on the persons 'username' and you will then see the top option gives a contact email address.....but you are right no 'PM' option...

Just adding that BT have made an adjustment to this months bill and refunded me the difference between the payment I was making of £5.15 for Anytime Calls and the cost in the new contract ( that I can't get out of until next June)They credited my account with a lump sum of £22.50...also credited my account with £20 as a 'gesture of goodwill' and refunded the cost of the calls I made when they cancelled my Anytime plan( without my knowledge)....a result of sorts as it should never have happened in the first place....have received 3 lots of documents on 3 different days detailing the new contract...what a waste of money!

cheepskate_2

hi bullshot

Is it this. http://bt.custhelp.com/app/contact_email/c/4950

bullshot

cheepskate wrote: »

hi bullshot

Is it this. http://bt.custhelp.com/app/contact_email/c/4950

Yes..think that is the one they referred to in their post.

hollyp1

I am not one to post comment like this on forum pages, but I can't believe how BADLY treated we have been by BT it's been totally disgusting, I think you are one of the worst companies I have ever dealt with. When you try to call you get put through to India and then get put through the houses - your complaint procedure is a joke and I have no where to go. I saw that "David" from has posted in here a few times - does he actually help?!

We basically feel they have penalized us for using another broadband provider and have made it so totally difficult to move house!! When we try to call to sort our problem they try AGAIN to sell us your broadband and as we didn't take it, charge us for line rental even thought we have paid for the year,and then tell us it's our fault - ridiculous. I am sending a complain to Ofcom and the office of fair trading, but i would also like an actual person to send our formal complaint letter to - not a pass the buck email or phone number - is there any other contact that India or an online"form"?! Thsi has been an ongoing saga for months now and we're just sick of BT.

cheepskate_2

Bt Representative, Can you tell me how long it is until queries are answered via your link. 5+ hours and still no contact from yourselves.

robmar0se

cheepskate wrote: »

Bt Representative, Can you tell me how long it is until queries are answered via your link. 5+ hours and still no contact from yourselves.

I guess it be Monday at the earliest now - one would think with the volume of BT issues on here there would be more than one "BT Representative", they/he must be very busy!

hollyp1 wrote:

I am not one to post comment like this on forum pages, but I can't believe how BADLY treated we have been by BT it's been totally disgusting, I think you are one of the worst companies I have ever dealt with. When you try to call you get put through to India and then get put through the houses - your complaint procedure is a joke and I have no where to go. I saw that "David" from has posted in here a few times - does he actually help?!

Blame Ofcom for the complaints procedure, they give BT 8 weeks to deal with complaints, before you can pass the issue onto them. But then BT has a huge number of formal complaints.

BT_company_representative

Hi cheepskate

I am afraid it will be a few days before we pick your email up but I assure you that you will get a response.

Apologies for the delay.

Cheers

Craig