Solar energy - Feed-in Tariff payment delays - your experiences?

Fruit_and_Nut_Case

zeupater wrote: »

...the energy providers can not simply ignore this and need to encourage those with pv to be their customers...

Serious question coming up. Why should they care? What does an energy provider get out of it? I'm not familiar with that part of the payment chain.

Doc_N

Fruit_and_Nut_Case wrote: »

Serious question coming up. Why should they care? What does an energy provider get out of it? I'm not familiar with that part of the payment chain.

Cross-fertilisation - if you get a bad reputation on FIT payments, that bad reputation contaminates other aspects of your business.

And since the customers with FIT payments are likely to be better off than average, they're probably also going to be profitable energy customers.

Scottish Power seem to have grasped this principle. E.on seem to have missed it and are now (it seems) trying to put things right before too much damage is done to their business.

orrery

Doc_N wrote: »

Scottish Power seem to have grasped this principle. E.on seem to have missed it and are now (it seems) trying to put things right before too much damage is done to their business.

... whilst EDF are simply, well, ... French.

Martyn1981

orrery wrote: »

... whilst EDF are simply, well, ... French.

EDF are brilliant! Just transfer to them wait 1 year, then transfer back. You'll never complain about payment times again. Conflict resolution at it's best.

'Payments can take up to 90 days, following the end of the month in which a reading is requested.' That'll be 4 months then.

To be fair, they usually only take about 2.5 months!!!

Silly co-incidence - listening to CCR Fortunate Son as I typed this:

And when you ask them, "How much should we give?"
Ooh, they only answer More! more! more! yoh,

Doc_N

orrery wrote: »

... whilst EDF are simply, well, ... French.

Whilst e.on are German, and Scottish Power Spanish.

Strange world, isn't it?

margin

On 12/04/12 16:27, Web Forum Advisors wrote:

[FONT=&quot]Hello margin[/FONT]

[FONT=&quot]I’ve forwarded your email to our FIT team who will be in touch as soon as they can.[/FONT]

[FONT=&quot]If it’s urgent please call them on 0845 301 4884.[/FONT]

[FONT=&quot]If you want to email us about FIT in future you can go direct to [EMAIL="feedintariffenquiries@eonenergy.com"]feedintariffenquiries@eonenergy.com[/EMAIL][/FONT]

[FONT=&quot]Hope this helps[/FONT]

[FONT=&quot]Amanda[/FONT]

So much for the helpful E.ON presence on this forum. As far as I can see I'm no farther advanced in getting my money. :wall:

The bit about emailing [FONT=&quot][EMAIL="feedintariffenquiries@eonenergy.com"]feedintariffenquiries@eonenergy.com[/EMAIL] [/FONT]seems to be an attempt to draw the sting from criticism they might otherwise receive publicly.

EricMears

margin wrote: »

So much for the helpful E.ON presence on this forum. As far as I can see I'm no farther advanced in getting my money. :wall:

The bit about emailing [FONT=&quot][EMAIL="feedintariffenquiries@eonenergy.com"]feedintariffenquiries@eonenergy.com[/EMAIL] [/FONT]seems to be an attempt to draw the sting from criticism they might otherwise receive publicly.

Note too that they want you to call a revenue sharing number

saynoto0870.com recommend you use 01234 733029 at normal landline rates.

jimjames

margin wrote: »

So much for the helpful E.ON presence on this forum. As far as I can see I'm no farther advanced in getting my money. :wall:

The bit about emailing [FONT=&quot][EMAIL="feedintariffenquiries@eonenergy.com"]feedintariffenquiries@eonenergy.com[/EMAIL] [/FONT]seems to be an attempt to draw the sting from criticism they might otherwise receive publicly.

British Gas pay up in under 28 days. Personally I'd vote with my feet if the chosen supplier wasn't performing adequately. If they later improve then you can always switch back.

orrery

margin wrote: »

So much for the helpful E.ON presence on this forum. As far as I can see I'm no farther advanced in getting my money. :wall:

So, the FIT Name and Shame Complete Turkeys list stands as:
e.on (maybe it should be e.off ?)
EDF

Yorksport

My experience is with EDF and I don't recommend. Panels installed November 2011, full registration finally completed February 2012. First meter reading submitted end March 2012 and I await payment. Their terms make it clear that they will take up to 90 days from the end of the meter reading month to make payment. This bears no comparison with their competitors it seems. I also switched gas and electricity supply to them in October 2011 and they have been unable to produce a bill. Fair enough, I haven't paid anything, but they claim ongoing systems problems. I would avoid for the present.