Solar energy - Feed-in Tariff payment delays - your experiences?

Former_E.ON_Company_Representative:_Malc

The_Green_Hornet wrote: »

Same thing happened to me (twice) and I had a long conversation with the EON Fit Team who clarified what their meter reading process was, as follows:

1. Call unannounced and if they can't get access to read the meter send first letter with approximate date they will call again
2. Call unannounced for a second time and if they still can't get access to read the meter send second letter with another approximate date they will call again
3. Call unannounced for a third time and if they still can't get access to read the meter send a third letter requesting you contact them to arrange a date/time for the meter to be read

As you say, there must be more efficient ways for E.ON to do this,(maybe they could add a notification/booking function to the web site where you enter your quarterly meter readings), but when I spoke with them they didn't seem to be that bothered about it.

Hello The Green Hornet and sorry for the late reply. I've been in and out of the office over the last few weeks.

Many thanks for the feedback. Totally take your point about visits to read meters. These need to be slicker and I'll definitely be passing this and other similar posts to senior management. Also like your suggestion about adding something to the website. We're continually looking at ways to improve our online services and I'll be taking this up with our website people too.

As you know, we need to see these meters at least once every two years although we do try to do this more often. In the meantime, we're always happy to receive readings from customers.

Thanks again for the feedback The Green Hornet.

Malc

Former_E.ON_Company_Representative:_Malc

pinnks wrote: »

I too am with EON and this process is a complete farce. My TGMs are in the loft, which is fully floored and accessible by a fixed loft ladder.

First visit was a not-so-small lady in her 50s who called unannounced. I said I had nothing that would make me let her (or anyone else) past my front door but if she cared to make an appointment then she is welcome to climb up into my loft. Why would anyone allow a complete stranger into their house without warning. She murmured health and safety and left. EON got a bit stroppy at that and whimpered on about FIT being at risk - really? Grow up people!

Nothing happened for ages, then some chap turned up, complete with ladder, and was surprised when I said that he wouldn't need that as there is a loft ladder. He said he had been told that there was no safe access - really? Anyway, he struggled up into my loft and did the business. And that should have been that for a couple of years.

Had another one or two unannounced callers, who were again sent packing and then a gentleman of portly stature turned up. He couldn't even make it through the hatch, so I took photos of the TGMs and he typed the data into his machine. Nice guy, said see you in 18 months or so and left.

Then a couple of weeks ago the doorbell rings, I open the door and there is this guy again, unannounced, only 3 months or so after his last visit. He says, "I was here a few months ago wasn't I?" I say "yep" and he says "Well there's not point reading things again and they shouldn't have sent me here again.

As others have said, this part of the process is broken. I will never allow a person to enter my home unannounced, even if they have an ID card. You need to contact customers, make an appointment and stick to it. It's actually quite simple!

So, Malc, feed this one back up the chain and let's see some positive change by the time my next (totally pointless) visit is due in about 18 months!

Hello pinnks and sorry to you, too, for the late reply. As above in my reply to The Green Hornet, I'll be sending your post through to senior management as well. Many thanks for your feedback.

Although we do need to see meters at least once every two years, I agree, the whole process needs streamlining and I'll be taking this up with the relevant people.

Thanks again for the feedback pinnks.

Malc

Former_E.ON_Company_Representative:_Malc

michaels wrote: »

To Malc at Eon - as Eon provide such good CS on this site and also pay much quicker than First Utility, is it possible to switch to EON for my FIT (I am already an Eon customer for supply). Thanks

Sorry to you as well michaels for the late reply and thanks for your patience.

As you're already an E.ON customer, we'll be happy to look at sorting your FIT payments too. You'll need to apply though. There's an application form plus much more information on our website. I'd also recommend speaking to our specialist FIT team. They'll be happy to advise what we can and can't do in relation to your application. Contact details are on our website.

Once we receive your application, we'll carry out our checks and be in touch if we need any more information. This can take up to 8 weeks. Once all has been done, we'll send a welcome pack with your FIT plan and an Acceptance Form for you to sign to say that you're happy to go ahead.

Thanks again for your patience michaels and for your interest.

Malc

Former_E.ON_Company_Representative:_Malc

legoman62 wrote: »

Sent my FIT reading Tuesday evening, money in the bank this morning:)
3 working days. Well done E.ON:T

Great news legoman62 and thanks for posting. Really appreciated. :T

Malc

nobby1963

EDF super fast again & as seems to be the norm now ......
Submitted reading on Friday 1st September and today, the following Monday I have the email notification of my BACS payment going into my bank.
Faster than I would have expected with the weekend.
£760 this quarter thanks very much but generation slightly down here in Devon - it's not been the sunniest summer for us.
Less than a £100 now till our £11k investment in the panels is paid off ( & before someone says it I know I'm not taking into account the interest I'd have gotten on my capital in the 6 years 'ish since our install ).
Cheers All.
Nobby.

nobby1963

I'm a numpty !
We've actually already hit £11,552 ......
Good job I'm not an accountant !
Don't know what I was doing earlier.

Nobby.

Exiled_Tyke

Thanks again E.ON. Less than a week from meter reading to money in my account (as usual!)

orrery

nobby1963 wrote: »

Submitted reading on Friday 1st September and today, the following Monday I have the email notification of my BACS payment going into my bank.

Yes, same here. Don't these people work at weekends!

Only joking. Well done EDF.

Former_E.ON_Company_Representative:_Malc

Exiled_Tyke wrote: »

Thanks again E.ON. Less than a week from meter reading to money in my account (as usual!)

That's great Exiled Tyke. Thanks for letting me know. :T

Malc

michaels

Malc, how is the eonenergy.com website this afternoon?