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Item possibly being sent to the wrong address
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SaLoGo
Posts: 1,025 Forumite

I've had my eye on a coat from the Bench Outlet on ebay and my OH decided to treat me to it on Saturday evening. He gave me his login details to order it.
He's just checked his emails this morning and seen that I have had it sent to our old address! (He had added the new address but not deleted the old one and I didn't notice so we're both numptys!)
Have emailed Bench through my OH's ebay account as the item hasn't been dispatched yet and asked them if they can send it to the new address. But they sell over 5000 items a month so I doubt they'll read the message before they dispatch the coat.
If they do dispatch to the old address (which we no longer have access to, not even sure if anyone has moved in yet), could we open a INR even though it's our fault?
He's just checked his emails this morning and seen that I have had it sent to our old address! (He had added the new address but not deleted the old one and I didn't notice so we're both numptys!)
Have emailed Bench through my OH's ebay account as the item hasn't been dispatched yet and asked them if they can send it to the new address. But they sell over 5000 items a month so I doubt they'll read the message before they dispatch the coat.
If they do dispatch to the old address (which we no longer have access to, not even sure if anyone has moved in yet), could we open a INR even though it's our fault?
:beer: Been smoke free for 4 years!! :beer:
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Bench probably use some sort of business tracking or a courier so they should be able to track it to the address they were given, which means you would quite rightly lose an INR.
Even if they don't track can't you ask the people living at your old address to either refuse the package or take it in so you can collect. I think that would be much better than making a very dodgy claim when you know it is your fault.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Bench probably use some sort of business tracking or a courier so they should be able to track it to the address they were given, which means you would quite rightly lose an INR.
Even if they don't track can't you ask the people living at your old address to either refuse the package or take it in so you can collect. I think that would be much better than making a very dodgy claim when you know it is your fault.
last Item i got from their outlet was sent RM Tracked0 -
Can't you phone them, in the hope that they can amend the details before they post, or cancel that order & re-order it to come to the correct address?0
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Even if they don't track can't you ask the people living at your old address to either refuse the package or take it in so you can collect.
If they don't reply to my email I will pop round there to see if anyone does live there, luckily it's only the other side of the village!Why would you think its OK to do this?
I don't know, that's why I asked!:beer: Been smoke free for 4 years!! :beer:0 -
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