love film

millwalll

got another voucher 3 months free worth £40 LFZZ98769

daisy1111

did you have a link or anything to use this?

daisy1111

i seem to have found the answer to my own question, i hope this helps some!

Gift code: LFZZ98763

http://www.lovefilm.com/freegift

shanti

Be very careful with lovefilm - I am in a massive dispute with them as even if you cancel within the time specified they send dvds more out and then charge you the monthly fee.

dipsy

I presume this the company that took over Screen Select....

I would suggest reading here first before you join.....

http://www.dvdrr.com/reviews/LoveFilm.html

ksf1960

me too. logged on on the 4th january and clicked on link to cancel registration. the first time I realised that it had not happened was when I receive an e-mail telling me that my next DVD was on its way. when I logged on again and cancelled again I was told it was to late. i got charged a months cost. a big con. and to top it all as i had not choosen 10 dvd's I don't get the free gift i.e. £15 boots voucher.

shanti

Has anyone had any success in getting their money back from these scammers?? I would be interested to kow how to bypass the automated customer services emails. thanks !

daisy1111

I have not had any trouble with lovefilm. I understand i need to cancel and have the dvds back to them before the date ends but i have been a customer for 4 months and find them very helpful when something goes wrong.

gk172

shanti wrote:

Has anyone had any success in getting their money back from these scammers?? I would be interested to kow how to bypass the automated customer services emails. thanks !

Yes i found a customer services number which i cant find just now, but i got if from google and i called them stating that they had taken an un authorised payment from my account and if it wasnt sorted i would be going to t.s it did take a few weeks but i did eventually get the monies refunded, ive read on here when cancelling to delete all your selections and that way they cant send you any more out, i will be trying this as im going to be cancelling later this week as next payment due 29th january.

Mac_Sami

Wow, glad I came across this thread.

I've had the same issue with Lovefilm - signed up for a 3 month trial, returned all of my DVD's well in advance and made sure none were in my queue, then went to close my account - sorry, because they received the DVD's 1 day late they decided to charge my credit card, which no longer exists. This meant I couldn't close my account until paying them the £12.99.

Their CS department are morons and cannot read. I've yet to come across an exception, and I've had emails from 4 different CS people. Really, it's not that difficult to read a clear explanation of the problem and answer the polite questions given. Obviously to lovefilm, watching too many trashy DVD's has rotted their brains (and sense).

In short, I have stated that I should not be penalised because Royal Mail are a day late in returning the DVD's. They have a clear policy on lost DVD's, which in short says it's not the customers fault unless this happens often - in other words it's Royal Mail's fault. Yet when it comes to closing your account, no it's not Royal Mail's fault for being slow and incompetent in taking weeks to return DVD's. That just contradicts itself.

So having paid my £12.99, I have now turned around and said under distance selling regulations I don't want their goods anymore, which I believe I'm entitled to do within 7 days of purchase. So I closed the account and requested a full refund that way.

I'm still waiting for them to answer some pretty basic questions - so far I have been offered !!!!!!, and a 2 month free trial. My response? Why would I want a free trial, just so you can then take more money off me after, which is the exact issue I've been having so far!!!

brodymaddison

Just want to say that I cancelled my free trial with no hassle and no charges.