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Orange billing me past my cancellation date & not refunding
roses
Posts: 2,333 Forumite
I called to cancel my Orange broadband account on 31st December & gave my 30 days notice.
On 8th January I was billed for 1 month in advance listed on the invoice as 8th January - 7th February.
I called them today to request a refund as that charge goes 8 days past my 30 days notice & they refused saying they don't give refunds! Is this correct?! It has made me furious!
This means that if you cancel 1 day after your billing date then you will have to pay for the following month too meaning 2 months minus 1 day notice!
On 8th January I was billed for 1 month in advance listed on the invoice as 8th January - 7th February.
I called them today to request a refund as that charge goes 8 days past my 30 days notice & they refused saying they don't give refunds! Is this correct?! It has made me furious!
This means that if you cancel 1 day after your billing date then you will have to pay for the following month too meaning 2 months minus 1 day notice!
0
Comments
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Orange are famous for that insist on a refund ask for a supervisor the agents at orange seem to like to have a laugh with refunds cancellations and MACS is well known on other forums.*Steve*
With be*0
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