Very - Annoying phone calls chasing payment

bllord71

Ok,

I have nooo idea if I'm posting this in the right place so apologies if I haven't.

My query:
Very have been calling me at least four times (on one occasion it was 11) a day chasing payment for my outstanding balance. With none of these phone calls has an answerphone message been left...I only discovered it was Very after googling it. Sometimes the phone calls are within half an hour of each other.

The phone calls are during the day and as I'm at work I can't answer.

I only spoke to Very last month to arrange regular repayments & the amount etc...so from that they know the date when I'm going to pay.

So, obviously, I'm going to send them a 'nice' letter about their 'lovely' harassing phone calls and I could do with some links to info to back me up. Does anyone have any good references?

Any help would be great!

bod1467

Do you have your agreed payment plan confirmed in writing? (Email is OK).

bllord71

I do indeed!

PZH

bllord71 wrote: »

Very have been calling me at least four times (on one occasion it was 11) a day chasing payment for my outstanding balance. With none of these phone calls has an answerphone message been left...I only discovered it was Very after googling it. Sometimes the phone calls are within half an hour of each other.

The phone calls are during the day and as I'm at work I can't answer.

How do you know the calls are for chasing the debt if they have never left a message and you have not answered any of the calls?

They may be for another urgent, yet unrelated, matter ?

fluffnutter

Left hand, right hand? Or perhaps, despite your belief that they've agreed to your repayment plan, they haven't actually done this and still want the balance cleared immediately?

Either way, you need to speak to them to find out what's going on before you launch in with a complaint. Only if they confirm that they do indeed have the repayment plan in place and are happy with this, yet still continue to call chasing payment, can you take it further.

arcon5

Seems to me they have not put the arrangement on their system properly. Once you speak to them your problem (if it can be called that) should be solved.

Why not just phone them back and sort it out?

Techhead_2

phoodless wrote: »

How do you know the calls are for chasing the debt if they have never left a message and you have not answered any of the calls?

They may be for another urgent, yet unrelated, matter ?

That was my thought, perhaps a mistake they've discovered meaning less is owed. Or a data loss issue.

arcon5

So you think they're calling upto 7 times per day so say the debt is smaller than thought?

Be real here, they're most likely ringing for the exact reason op said. So pick up the phone op and discuss it with them rather than accusing them of "harassing" you. If they've messed up the payment agreement then from their end you owe them money and refusing to communicate with them.

cabbage

As far as I am aware, even if you have a payment plan in place they are within their rights to ring you and ask for their money back but they mustn't harrass you and call repeatedly.

Sounds as if you are on a list whereby they automatically dial you and when there is no answer it keeps doing it.

have a look at https://www.nationaldebtline.co.uk and look up harrassment. If you think you are being harrassed they have a nice template letter you could send which may nip the phone calls in the bud.

DCFC79

Maybe calling them to find out whats what is in order.

Techhead_2

arcon5 wrote: »

So you think they're calling upto 7 times per day so say the debt is smaller than thought?

Be real here, they're most likely ringing for the exact reason op said. So pick up the phone op and discuss it with them rather than accusing them of "harassing" you. If they've messed up the payment agreement then from their end you owe them money and refusing to communicate with them.

There are lots if reasons why they might call.

I completely agree that the OP urgently needs to talk with them.