advice needed please.

lexilorrrie35

hi i got a mobile through a company called club mobile it was on the 3 network. i cant get cashback from clubmobile , my problem is i have tried to get 3 to help me as i am owed a fair ammount. due to this i have arrears with 3.... now where it is getting worse is the contract ends on the 19th off january this year but until i pay my arrears i cant end the contract. they have disconnected me (fair enough) . but my point is when i get my cashback i will pay my bill in full. 3 dont want to enter into it they just want the money but clubmobile wont pay up. what can i do ????

Woby_Tide

in fairness the cashback is nothing to do with 3 so have no obligation to help you. the main issues are why won't clubmobile pay you cashback? How come the contract is nearly up yet you're only just sorting out cashback issues, most would require a claim around 3/4/6 months normally, how did that go?

lexilorrrie35

thanks for reply. i have had trouble from cashback from day one. every time i have sent recorded delivery and faxed the bills and basically badgered them into giving me money first payment was so late that it came with fight for second payment. since all the phone calls clubmobile have stopped dealing with 3 and this is where its all gotten worse. clubmobile have changed their telephone number several times and keep saying they are making the payment. i know 3 cant really do anything im just wondering why companies like clubmobile dont honour the contract.

Mobile_Mole

Are you aware that Celltalk, the owners of the Clubmobile brand, went into administration in July 2006?

Talkingshop, Celltalk's telesales company, was then purchased by the Mocom Group. Talkingshop now operate Clubmobile.

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